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OCIP Construction Program Manager 11

Company: Aon
Location: Austin
Posted on: April 17, 2019

Job Description:

Job Family US-TX-Virtual

POSTING DESCRIPTION

Aon is looking for an OCIP Program Manager.

This role assists Account Executives and/or Hybrid Account Executive/Brokers on assigned accounts, managing key wrap-up processes that serve clients and undertaking the client-facing and internal activities related to these processes. Program Managers will also assist Brokers as necessary particularly on Commercial Risk business. This role is located in Houston, Texas.





Your impact as an OCIP Program Manager:



Job Responsibilities:

* Maintains effective and productive relationships with clients. Primary focus is on the management of wrap-ups from inception to closure. Serves independently in a client-facing capacity on matters of moderate importance and complexity. May act as the Account Executive for assigned non-complex accounts. May act as placing broker on simple routine placements or renewals.

* When not performed within a broking unit, gathers and analyzes data on exposures, loss history and standard and unique coverage needs for submissions with the Brokerage Unit. Performs submission assembly/creation where assigned. Facilitates the timely and accurate flow of information between clients, AE and Broker account team members.Manages client open items lists and responds to client ad-hoc requests. Has knowledge of and manages AonWrap, demonstrating to clients and general contractors. Sets up reports in AonWrap. Produces regular management reports on wrap-up status.

* Gathers and analyzes data and drafts assigned elements of client service plans, stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.

* Actively supports and monitors the renewal process. At the direction of the Broker, drafts quote comparisons and follows up for binders, policies and endorsements.

* Where applicable, serves as the primary interface with Aon Client Services (ACS), coordinating activities of the client service team

* and ACS to ensure that key processes assigned are performed effectively and quality of client deliverables.

* Primary interface with PASC on client administration matters. Receives and manages routine and complex coverage inquiries

* and endorsement requests. Serves as key client liaison for items

* such as certificates, location additions, invoices, WC posting notices, allocations, premium finance agreements,

* summaries of insurance, and policy transmittals.

* Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values.

* Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance requirements, Client Promise Methodology). Monitors and follows-up on invoice generation, fee agreements, AVX input, GRIP and GAMS data, receivables and collections. Addresses and resolves problems.

* May provide guidance and mentoring to a less senior Program Manager. Delegates work to support staff and ACS where applicable.

* Performs related duties as assigned.



You Bring Knowledge and Expertise



Required Experience:



* 7+ years casualty insurance industry experience - OCIP a plus

* Experience managing large accounts and client relationships

* Success working with multiple business units and stakeholders to achieve results

* Strong working knowledge of the construction industry a plus

* Superior communication and organization skills





Education:

* Bachelor s degree or equivalent years of industry experience.

(Update education accordingly; however, state Equivalent years of industry experience if applicable)

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Keywords: Aon, Austin , OCIP Construction Program Manager 11, Professions , Austin, Texas

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