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Assistant Transportation Coordinator

Company: LogistiCare
Location: Austin
Posted on: January 14, 2019

Job Description:

The ATC will schedule, route and dispatch trips to third-party transportation providers and handle coordination of pre-scheduled patient trips to medical facilities. Essential Duties and Responsibilities: * Responsibilities may also include public transit coordination - identifying all reservations that can be placed on public transit, distributing transit tickets and tracking utilization. May also include administering the volunteer driver/gas reimbursement program. REQUIREMENTS Education: * Qualified candidates must have a High School Diploma or GED Experience: * At least 1 year customer service experience with heavy phone volume and data entry required * Prior in-bound call center experience preferred * Transportation experience to include: trip assignment, routing or dispatching * Knowledge of transit system a plus * Knowledge of Medicaid guidelines a plus Skills: * Superior customer service and phone skills, problem solving, time management, and organizational skills * Ability to accurately type 35 corrected words per minute, and ability to work independently or with a team a must * Ability to work independently or with a team a must * Strong computer proficiency with Microsoft Excel, Word and Outlook * Knowledge of Medicaid guidelines and covered services a plus Competencies: * Communication, Oral - Ability to communicate effectively with others using the spoken word * Communication, Written - Ability to communicate in writing clearly and concisely * Customer Oriented - Ability to take care of the customers' needs while following company procedures * Interpersonal - Ability to get along well with a variety of personalities and individuals Environmental and Working Conditions: * Entire work time is conducted in an office setting Physical and Mental Requirements: * Must be able to understand and follow complex instructions LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Austin , Assistant Transportation Coordinator, Professions , Austin, Texas

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