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Help Desk Analyst I

Company: Robert Half Technology
Location: Austin
Posted on: December 9, 2018

Job Description:

You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Hospitality field. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. This Help Desk Analyst role is located in the Austin, Texas area and is a long term temporary-to-fulltime opportunity.   Responsibilities   - Help and follow up on technical help tickets submitted via phone, email, and walk-ups    - Independently investigate and implement solutions to technical issues    - Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally    - Identify recurring technical issues and propose solutions to address the root of the problems    Job Requirements    - Good understanding of IT support ticketing systems    - Working knowledge of user administration and bug fixing in a client server environment    - Comprehensive knowledge of POS (point of sale)    - Expertise in Microsoft Office    - Proficiency in Mac OS    - Familiarity with basic networking concepts    - Experience installing and configuring operating systems, networked and local printers, and business applications - provided by Dice Analyst, Excel, Help Desk, Networking, UPS

Keywords: Robert Half Technology, Austin , Help Desk Analyst I, Professions , Austin, Texas

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