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Deployment Consultant

Company: Integreon Managed Solutions, Inc.
Location: Austin
Posted on: June 12, 2018

Job Description:

Grail Research, a division of Integreon, is a leading analytics and professional services company, which partners with clients to help them answer mission critical questions and implement insight solutions. When business challenges are complex and the stakes high, we have the knowledge, experience and flexibility to help clients find the answers they need. Our worldwide reach and local resources offer a global perspective in a changing world.Job description We are looking for a passionate, tech-savvy and customer-oriented Deployment Consultant to help our enterprise customers deploy a proprietary SaaS project management platform. You will work directly with senior customer stakeholders to on-board new users/teams, deploy and explain the platform s features, respond to questions, and roll out best practices. In this customer success role, you will hold the critical responsibility of understanding client objectives, building custom workflows, and making thoughtful recommendations to solve problems promptly and comprehensively. What a typical day could look like:

  • Calls/meetings to on-board new customers on the platform
  • Understand customer needs and specific use case to suggest best-in-class project management methodologies, planning tools and collaboration workflows
  • Lead / conduct training sessions on phone, chat, video conference, etc.
  • Design and create appropriate process documentation for specific clients or workflows
  • Proactively maintain customer information and build custom reporting to track and identify customer progress Profile credentials:
    • Undergraduate degree from a reputed university
    • Minimum 2-3 years of experience working directly with customers and senior stakeholders across business functions
    • Strong technical prowess and working knowledge of Salesforce/CRM
    • Strong understanding of various project management methodologies (Agile, Scrum, Waterfall, etc.)
    • Hands-on experience in a project management role will be a huge plus
    • Problem solving is part of your DNA
    • Comfortable with multitasking and managing conflicting priorities with minimal oversight EMPLOYEE STATUS Full-Time; Non-Exempt BENEFITS Health, vision, dental, 401k, PTO and tuition discount LOCATION Austin, TX Equal Opportunity Employer

      Keywords: Integreon Managed Solutions, Inc., Austin, Deployment Consultant, Professions, Austin, Texas

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