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Senior Consultant - Adoption Services

Company: Informatica
Location: Austin
Posted on: April 16, 2018

Job Description:

Our TeamAdoption Services teams protects the future of Employer by ensuring our customers are successful in their data-driven digital transformation. The Adoption Services consultant play a critical role to help customers accelerate their use of Employer technology and best practices. We---re the frontline evangelists, the direct line to our customers. Backed by the strength of the Employer brand we act as trusted advisors to solve our customers--- data problems.Our Ideal CandidateYou---re technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions. Whether it---s a best practice session for a new customer, addressing technical pain points, or enabling a team on our technology, you---re willing to take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently. As an influential and effective teacher, you are eager to share your knowledge and best practices and to develop and sustain an open line of communication with your supervisor and teammates. In addition to the attributes mentioned, you will also be able to:Rapidly understand and translate clients--- business challenges and concerns into a solution oriented discussion.Communicate a compelling and inspired vision to all customer levels, from CTOs/CIOs, to engineering managers and programmers.Have the resourcefulness, creativity and strategic thinking to solve the most complex data challenges.Your OpportunityAs a technical expert, you---ll work with the Account team and Customer Success Managers to address the technical needs of new customers, driving adoption of our technology and ultimately secure license renewals. In this role, you---ll serve as a counselor and adviser to customers and a technical coach to co-workers, providing guidance and thought leadership in their first interaction with Employer Cloud. You will also be looking for up-sell license opportunities, and for opportunities to engage the IPS consulting practice on a project delivery. The Adoption Services team is instrumental not only in our customers--- success but the success of Employer.----Your ResponsibilitiesConsultants in Adoption Services are responsible for all technical aspects of ensuring a customer adopts our technology to meet their business challenges. This individual will have both business acumen as well as technical savviness to understand a customer---s business drivers and recommend a solution through using Employer---s technologies.Below are the high-level activities of a Consultant in Adoption Services:Customer AdoptionWorkshop and Architecture Sessions to get customers started on their Employer Cloud journeyEnsure Adoption and Success renewal of Employer SubscriptionArchitecture and Adoption Roadmaps, Success PlansCustomer WorkshopsSales extension to the platform --- Application templates, connector usageCommunity Documents Creation, Discussion and Q/A, Video and DemonstrationsFeedback to Employer R&D teams based on customer use-cases, functional requirements and product enhancement requestsYour QualificationsDegree in computer science or computer engineering (or equivalent)Customer facing experienceStrong Knowledge of ETL concepts with Relational Databases (Oracle, MS SQL or MySQL)Experience with Web Services based APIs, Soap, REST, etc.Experience with MDM (Preferred Not Required)Experience with Big Data --- Cloudera or Hortonworks (Preferred Not Required)Knowledge and experience with ---Cloud--- applications including Salesforce.com, NetSuite, Microsoft Dynamics CRM Live, or othersAbility to develop sample integrations for PoC purposes as required by the clientProgramming experience in Java, C, C++, Python or .NETUnderstanding of messaging-middleware technologies, including IBM MQ, TIBCO, WebMethods etc. is preferredExperience with Salesforce.com and Apex coding is a plusPowercenter OR Employer Cloud experience is preferred as tool used in your ETL experience.Strong background in Service Oriented Architecture (SOA)Familiarity with Cloud Hosted environments such as AWS and MSFT Azure

Keywords: Informatica, Austin, Senior Consultant - Adoption Services, Professions, Austin, Texas

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