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Master Plumber

Company: Rebath of Austin
Location: Austin
Posted on: January 12, 2018

Job Description:

Job DescriptionRe-Bath of Austin is a Veteran operated, locally owned residential bath remodeling company specializing in providing customers a streamlined remodeling experience with the best products on the market and the best service. At Re-Bath of Austin we believe in building long-term, trusting relationships with customers and with our employees. Our employees quickly learn how rewarding it can be to be part of a team that believes at its core in following through with commitments, serving others, supporting families, investing in our community and giving back. When customers choose Re-Bath of Austin, they quickly learn that their bath remodeling needs will be met by trained professionals who provide responsible, reliable, and professional service that exceeds their expectations.Our Responsible Licensed Master Plumber position delivers excellence in customer service as a liaison between the customer, the customers city planning office and our team as we efficiently perform high-quality bath remodels on behalf of our customers. Professional behavior is expected at all times while interacting with team members, servicing a home and the respect and care of customers’ property is required.

  • Must know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
  • Coordinate with city planning and development departments to manage project permitting process, scheduling inspections in a timely manner and closing out permits on each applicable project.
  • Accurately assess and diagnose cause of plumbing issues, recommend options for repair or replacement to customers, and complete all authorized service repairs.
  • Additional responsibilities include generating invoices for service work, collection of payment in full, deliver payment from customer to office, complete and submit all required paperwork in a timely and accurate manner.
  • Must be able to work with the customers planning and development departments, inspectors, suppliers and co-workers to ensure correct project work, and approved materials while abiding by all codes.
  • Carry out general plumbing skills such as soldering, pipe threading/gluing; drain cleaning, water leak detection and repair, fixture repair and installation, tank and tankless water heater service and installation, gas leak testing and repair.
  • Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up.
  • Maintain positive attitude at all times with customers, fellow employees and supervisors.
  • Communicate effectively with fellow employees and customers to ensure complete alignment at all times during the service repair or remodeling process.
  • Work with, mentor and train installers and helpers that are under your leadership.
  • Maintain company-issued tools, equipment and manage inventory for most cost-effective delivery of quality service.
  • Conduct and attend weekly meetings and company or vendor training as required.
  • Maintain necessary licenses or certifications and complete required continuing education.
  • Display professional conduct at all times.
  • Always follow safety protocols, processes, regulations and company policies.
  • Wear company uniform at all times and maintain well-groomed appearance in accordance with company policies.
  • Be available to serve periodic on-call rotation assignments (per schedule by office manager) necessary to ensure 24/7/365 coverage for customers.
  • Other duties as assigned. Experience and Skills:
    • High school diploma or GED.
    • Hold current Texas Responsible Master plumbing license.
    • Demonstrate a high level of mental aptitude and physical ability.
    • Completed specialized courses in residential plumbing practices and a strong working knowledge of codes and safety measures.
    • Excellent communication & customer service skills.
    • High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
    • Ability to proactively manage scheduling, prioritize work load, work under pressure, handle disgruntled customers and maintain good composure.
    • Dependable and self-motivated with desire to work year-round.
    • Valid Texas Driver's License.Benefits
      • Competitive Wages
      • 401(k) Plan with Company Match
      • Referral Bonus
      • Bonus opportunities
      • Generous PTO (Paid Time Off) Policy
      • Paid Holidays
      • Optional Voluntary Life/Disability/Accident Policies

        Keywords: Rebath of Austin, Austin, Master Plumber, Professions, Austin, Texas

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