Control Tower Analyst
Company: Pinkerton
Location: Austin
Posted on: May 3, 2025
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Job Description:
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton,
the mission is to protect our clients. To do this, we provide
enterprise risk management services and programs specifically
designed for each client. Pinkerton employees are one of our most
important assets and critical to the delivery of world-class
solutions. Bonded together, we share a commitment to integrity,
vigilance, and excellence. Pinkerton is an inclusive employer who
seeks candidates with diverse backgrounds, experiences, and
perspectives to join our family of industry subject matter experts.
The Control Tower Analyst, assigned to one of Pinkertons largest
global clients, will be a part of a diverse team within the
centralized hub of prototype supply chain support. The Analyst
utilizes security operations and/or logistics experience to provide
expertise in the tracking of safe arrival shipments, risk
assessments to identify process improvements, and data reporting
and root cause analysis. This role proactively communicates
solutions for supply chain security issues or potential delays and
works within a very customer-centric environment with an emphasis
on innovation, quality, and productivity. Responsibilities
Represent Pinkertons core values of integrity, vigilance, and
excellence. Tackle intriguing customer service issues and build
highly scalable services. Partner extensively with the product
teams to identify process improvement opportunities and propose the
best service strategy through liaising with the Supply Chain
Security team. Support identification of supply chain up and
down-stream problems, such as risk events, and report the issues
before becoming threats. Track shipments from origin to destination
and ensure receipt. Identify opportunities to innovate and simplify
shipping processes, conduct risk assessments, and loss
measurements. Possess real time knowledge of operating status of
different shippers/transportation vendors. Predict and detect
delays/deviations from the expected/preferred logistics plan.
Understand contextual information for developing/enabling shipping
plan adjustments. Alert stakeholders when events happen that modify
a shipments plan and/or compromises the security safety and secrecy
of devices. Provide data to support root cause analysis to
understand supply chain risk data and relevant service delivery
opportunities. Produce operational clarity by combing data and
anecdotes and continually form and test hypothesis to validate
data. Operate a risk monitoring dashboard to create a culture of
continuous improvement within a customer business unit. Use
real-world use cases to audit/develop program documents. Complete
and maintain acceptable performance metrics including; quality,
productivity, and first contact resolution. Generate daily, weekly,
monthly, and annual reports/metrics, as required. Foster
customer-centric environment which focuses on quality,
productivity, and scalability of services. All other duties, as
assigned. Qualifications Associate's degree or higher with
multi-year experience within a high volume security operations
center, crisis management/response center, or logistics department.
Tactical understanding of geo-intelligence disciplines, risk
analysis, Lean/Six Sigma principles, and/or GPS tracking is a plus
as is shipping support knowledge/risk mitigation of confidential
sensitive materials in a global multimodal environment. An
equivalent combination of education and experience sufficient to
perform the essential functions of the job, as determined by the
company, is alternatively acceptable. Able to effectively
communicate ideas with influence across the organization. Advanced
report writing skills. Positive and professional demeanor. Able to
appropriately handle highly sensitive information. Willingness to
volunteer and assist, as needed. Effective reasoning and complex
data interpretation skills. Able to manage ambiguity while
proactively problem solving. Positive team player that models
mindfulness and inclusivity. Sound judgement regarding the
escalation of issues requiring senior-level management support and
response. Confident while performing within high-intensity, dynamic
situations. Able to adjust to competing priorities and reprioritize
according to situation or client expectations. Client orientated
and results driven. Able to forge relationships across
multi-functional teams and stakeholders. Computer skills; Microsoft
Office and other client-based programs. Working Conditions: With or
without reasonable accommodation, requires the physical and mental
capacity to effectively perform all essential functions; Regular
computer usage. Occasional reaching and lifting of small objects
and operating office equipment. Frequent sitting. Able to work
off-hours, weekends, or alternate hours in order to support
24/7/365 global business needs. Pinkerton is an equal opportunity
employer to all applicants and positions without regard to
race/ethnicity, color, national origin, ancestry, sex/gender,
gender identity/expression, sexual orientation, marital/prenatal
status, pregnancy/childbirth or related conditions, religion,
creed, age, disability, genetic information, veteran status, or any
protected status by local, state, federal or country-specific law.
Employment Type: Full Time
Keywords: Pinkerton, Austin , Control Tower Analyst, Professions , Austin, Texas
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