Loss Prevention Analyst
Company: Pinkerton
Location: Austin
Posted on: April 24, 2024
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Job Description:
We are as invested in your career as you are. As you navigate
through these uncertain times, know that Pinkerton has been a
stable, thriving corporation for over 170 years. As recognized
leaders around the globe in the corporate risk management industry,
you can rest assured that joining us now means moving to a
future-looking company. We are here today, will be here tomorrow,
and are a thriving community of over 2,000 risk management
professionals. This is just one of the several exciting career
opportunities that are currently available. Job Summary: The
Control Tower Analyst will work on-site with one of Pinkerton's
largest global clients. This role is part of a diverse team within
the centralized hub of prototype supply chain support. As a member
of this team, the Analyst works to ensure shipment tracking,
eliminate loss, reduce friction, and communicate effective
solutions regarding supply chain security issues. The scope of this
position will include research into customers' needs and seek
opportunities for innovation. This is a temporary full-time
position until June 30th, 2024, which may be longer or shorter
based on business needs. The shift hours will be 11:00 pm - 7:00
am. Essential Functions: Represent Pinkerton's core values of
integrity, vigilance, and excellence. Tackle intriguing customer
service issues and build highly scalable services. Partner
extensively with the product teams to identify process improvement
opportunities and propose the best service strategy through
liaising with the Supply Chain Security (SCS) team; Support
identification of supply chain up and down-stream problems, such as
risk events, and report the issues before becoming threats. Track
shipments from origin to destination and ensure receipt; Identify
opportunities to innovate and simplify shipping processes, conduct
risk assessments, and loss measurements. Possess real time
knowledge of operating status of different shippers/transportation
vendors. Predict and detect delays/deviations from the
expected/preferred logistics plan. Understand contextual
information for developing/enabling shipping plan adjustments.
Alert stakeholders when events happen that modify a shipment's plan
and/or compromises the security (safety and secrecy) of devices.
Provides data to support root cause analysis to understand supply
chain risk data and relevant service delivery opportunities.
Produces operational clarity by combing data and anecdotes and
continually form and test hypothesis to validate data. Operates a
risk monitoring dashboard to create a culture of continuous
improvement within a customer business unit. Use real-world use
cases to audit/develop program documents. Complete and maintain
acceptable performance metrics including; quality, productivity,
and first contact resolution; Generate daily, weekly, monthly, and
annual reports/metrics as required by SCS. Foster customer-centric
environment which focuses on quality, productivity, and scalability
of services. All other duties, as assigned. Education, Experience,
and Certifications: Associate or Bachelor degree with multi-year
experience within a high volume/intensity call center, security
operations center and/or crisis management/response center.
Tactical understanding of geo-intelligence disciplines, risk
analysis, Lean/Six Sigma principles, and/or GPS tracking is a plus
as is shipping support knowledge/risk mitigation of confidential
sensitive materials in a global multimodal environment. An
equivalent combination of education and experience sufficient to
perform the essential functions of the job, as determined by the
company, is alternatively acceptable. Pinkerton is an inclusive
employer who seeks candidates with diverse backgrounds,
experiences, and perspectives. Competencies: Able to effectively
communicate ideas with influence across the organization. Advanced
report writing skills. Positive and professional demeanor.
Effectively manage highly sensitive information. Willingness to
volunteer and assist, as needed. Effective reasoning and complex
data interpretation skills. Able to manage ambiguity while
proactively problem solving. Positive team player that models
mindfulness and inclusivity. Sound judgement regarding the
escalation of issues requiring senior-level management support and
response. Confident while performing within high-intensity, dynamic
situations. Able to adjust to competing priorities and reprioritize
according to situation or client expectations. Strong client
orientation and results driven. Able to forge relationships across
multi-functional teams and stakeholders. Computer skills; Microsoft
Office and other client-based programs. Working Conditions: With or
without reasonable accommodation, requires the physical and mental
capacity to effectively perform all essential functions; Exposure
to sensitive and confidential information. Regular computer usage.
Occasional reaching and lifting of small objects and operating
office equipment. Ability to adjust focus between close and
distance vision. Able to work off-hours, weekends, or alternate
hours in order to support 24/7/365 global business needs.
Employment Type: Full Time
Keywords: Pinkerton, Austin , Loss Prevention Analyst, Professions , Austin, Texas
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