Platform Consultant
Company: Verint Systems
Location: Austin
Posted on: April 24, 2024
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Job Description:
At Verint, we believe customer engagement is the core of every
global brand. Our mission is to help organizations elevate Customer
Experience (CX) and increase workforce productivity by delivering
CX Automation. We hire innovators with the passion, creativity, and
drive to answer constantly shifting market challenges and deliver
impactful results for our customers. Our commitment to attracting
and retaining a talented, diverse, and engaged team creates a
collaborative environment that openly celebrates all cultures and
affords personal and professional growth opportunities. Learn more
at www.verint.com .
Overview of Job Function:
The Platform Architect operates as an evangelist of the Verint Open
CCaaS platform. This senior role combines technology and business
development to leverage the latest technology in the Verint
platform. The Platform Architect works closely with solutions and
product teams and will educate and evangelize to markets, customers
& partners. This highly visible role will successfully position the
value and benefits of the Verint Open CCaaS platform with the
customer's senior leadership, including C-suites.
Principal Duties and Essential Responsibilities:
Maintain an in-depth knowledge of machine learning and data
science. The Platform Architect will be an expert in articulating,
differentiating, and positioning Verint DaVinci AI.
Liaise with product, sales, solutions, and services team to ensure
the Verint Open CCaaS platform is positioned in the customer
accounts as the "platform of choice" for their contact center.
Present In-depth Verint's Engagement Data Hub to senior IT and Data
Science teams.
Leverage in-depth data architecture or data science knowledge to
influence and provide valuable insight into the industry as a whole
and differentiate Verint's platform.
Build thought leadership profile in various ways, including taking
advantage of speaking opportunities and networking. Stay up to date
on related emerging AI to build and advance knowledge.
Deliver content through various means of communication (including
social media) and across many platforms that focus on why their
target audience needs a Verint Open CCaaS platform.
Work with the Marketing team to develop marketing strategies to
engage the various segments of partners and customers in the
ecosystem.
Lead product demonstrations to let consumers, developers, and
others gain a better understanding of the platform.
Identify white spaces in customer accounts and drive closure of
opportunities.
Maintain a comprehensive and ongoing knowledge of Verint products
and technology, as well as industry trends.
Minimum Requirements:
Bachelor's Degree or equivalent work experience.
Five (5) to Seven (7) years' of experience in AI and Data
Science.
10+ years of in-depth experience with contact center operations -
either in a vendor capacity or through the implementation of
solutions across the contact center as a practitioner.
Knowledge of contact center solutions is an advantage.
Working knowledge of the data ecosystems such CRMs, CDPs, and
ERPs.
Architectural knowledge of data lakes and data warehouses.
Especially Amazon, GCP, Microsoft Azure, and Snowflake.
Strong networking abilities.
Strong analytical and critical thinking skills.
Excellent customer service and leadership skills.
Effective and Professional presentation and communication skills,
both written and verbal are required with the ability to penetrate
and establish relationships with customer's senior-level
executives.
Travel approximately 30-50%.
Successful completion of a background screening process including,
but not limited to, employment verifications, criminal search,
OFAC, SS Verification, as well as credit and drug screening, where
applicable and in accordance with federal and local
regulations.
The ability to obtain the necessary credit line required to
travel.
#LI-BS1
MIN: $120K
MAX: $150K
At Verint, we believe customer engagement is the core of every
global brand. Our mission is to help organizations discover
opportunities previously only scarcely imagined by connecting work,
data, and experiences enterprise wide. We hire innovators with the
passion, creativity, and drive to answer constantly shifting market
challenges and deliver impactful results for our customers. Our
commitment to attracting and retaining a talented, diverse, and
engaged team creates a collaborative environment that openly
celebrates all cultures and affords personal and professional
growth opportunities. Learn more at www.verint.com.
Verint Systems Inc. is committed to maintaining a workplace free
from discrimination, retaliation, and sexual and any other form of
harassment. Verint has a zero-tolerance policy against any form of
discrimination, retaliation, or harassment including sexual
harassment or any other form of harassment, based on one's race
(including but not limited to natural hair, hair texture, hair type
and protective hairstyles), color, religion, national origin, or
sex, pregnancy (including childbirth and medical conditions related
to pregnancy, childbirth or breastfeeding), sex stereotyping,
(including assumptions about a person's behavior or appearance,
gender roles, gender identity, gender expression including gender
dysphoria, or transgender status), disability, alienage or
citizenship or immigration status, marital status, creed, genetic
information, predisposition or carrier status, sexual orientation,
military or Veteran status, political affiliation, familial status,
caregiver status, status as a victim of domestic violence,
unemployment status, natural hairstyles, sexual and other
reproductive health decision-making, or any other classification or
characteristic protected by applicable federal, state or local laws
(collectively, "Protected Characteristics"), will not be tolerated.
This policy applies to all terms and conditions of employment
including but not limited to hiring, placement, promotion,
compensation, training, leave of absence or termination.
For US Applicants
_2024 Benefits Offering
(https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_
Keywords: Verint Systems, Austin , Platform Consultant, Professions , Austin, Texas
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