Principal Facilities Vertical Transportation Program Manager
Company: Whole Foods Market IP, L.P.
Posted on: February 9, 2024
The Principal Program Manager (PPM) - Vertical Transportation is a
subject matter expert (SME) reporting to the Senior Principal
Program Manager (SPPM) - Facilities Support. This position develops
and implements strategic programs designed to maintain Whole Foods
store vertical transportation (VT) systems operating continuously
and flawlessly. VT systems include, but are not limited to
elevators, escalators, moving walkways, dumbwaiters, service
elevators and cartveyors. Programs include design standards for new
construction, modernization support, emergency repairs, planned
preventative maintenance, and jurisdictional compliance. This
position will be based out of the WFM Northeast Area Operational
Support Office located in Jersey City, NJ and applicants who are
able to relocate will be considered. This position may require up
to 40% travel or more dependent on project needs.
The role involves the development and implementation of effective
Vertical Transportation (VT) programs in collaboration with the
SPPM - Facilities Support and Senior Team Leaders of Facilities
Maintenance Operations. This includes designing standards,
providing modernization support, emergency repairs, planned
preventative maintenance, and ensuring jurisdictional compliance.
Additionally, the responsibility extends to conducting VT program
training for day-to-day facilities Repair and Maintenance (R&M)
field execution teams, ensuring compliance with local, state, and
federal requirements, and maintaining an understanding of relevant
ASME or ANSI standards. The position demands swift action-based
responses and timely communication during system downtimes, with a
focus on root cause analyses for corrective actions. Long-term
solutions and strategies for critical equipment and components,
overseeing contractors, and ensuring safe operational and
maintenance procedures are also part of the role. The creation and
enforcement of Standard Operating Procedures (SOPs) for maintenance
suppliers, compliance programs, and support in cost reduction while
enhancing Service Level Agreement (SLA) expectations are integral
components. Active participation in 3rd party provider reviews,
staying updated on VT technology, and ensuring support team
performances align with best practices complete the
responsibilities of the position.
The individual is a Subject Matter Expert (SME) in Vertical
Transportation, possessing a comprehensive understanding of
buildings and operations. With technical hands-on field experience,
the expertise extends to:
- maintenance, installation, inspections, testing, and
alterations of various Vertical Transportation (VT) equipment. This
includes elevator cabs, doors, rails, cables, ropes, sheaves,
governors, bumpers, safety systems, overloads, relays, door
control, step treads, and associated elevator, escalator, and
The SME demonstrates a profound knowledge of elevators, escalators,
moving walks, dumbwaiters, service elevators, and cartveyors (PFlow
and Vermaport) applications within a grocery store setting.
Specific competencies encompass
- elevator maintenance, analysis, modernizations, repairs, new
installations, insurance reviews, safety specifications, elevator
code, and compliance with Local, State, Federal AHJ's, EPA, OSHA,
jurisdictional codes, and mandates.
The individual excels in organizing and managing multiple Program
Development projects concurrently, offering consulting services as
an SME to oversee various Service Trades. Proficient in Microsoft
Office applications, Access, web-based tools, and adaptable to
learning custom applications, the SME also holds a strong
understanding of Whole Foods Market brand integrity. Additionally,
the proficiency extends to Verisae and Corrigo CMMS Work Order
Systems, along with expertise in utilizing Procore for building
plans and discipline documentation.
Interpersonal and Communication Skills:
- Demonstrate servant leadership with a clear understanding,
delivering exceptional response and follow-through, coupled with
elevated executive-level verbal and written communication skills.
Possesses tact in managing challenging situations and offers
consultation on issues of moderate to significant complexity.
Regularly engages with colleagues or customers up to the Executive
Leadership Level, providing valuable process and policy advice to
Team Members (TMs) and customers.
Teamwork & Collaboration:
- Provides function-wide process advice and insight, offering
guidance to less experienced Team Members (TMs), and fostering a
culture of excellence and accountability in a collaborative team
- Consults and advises senior-level stakeholders, Executive
Coordinators, and Executive Level Leaders, collaborating on
functional and operational processes, challenges, and trends to
enhance efficiency; serves as a trusted advisor in EQ Program
perspective; contributes to cross-functional projects, providing
senior-level support; builds and nurtures relationships with
senior-level stakeholders and leaders.
- Demonstrates advanced ability to develop and implement program
processes aligned with business needs, incorporating input from
stakeholders; exhibits advanced knowledge of grocery store
equipment, fixtures, building systems, and infrastructures.
- Collaborates with Vertical Transportation (VT) Suppliers to
establish a mutually beneficial partnership, actively engaging in a
continuous improvement environment, addressing challenges,
identifying opportunities, and staying abreast of advances and
- Addresses escalated issues and concerns, working independently
with guidance on the most complex situations; upholds a strong work
ethic and maintains a high standard of service while exhibiting
excellent planning, organizational, communication, and leadership
Judgment and Problem Solving:
- Develops complex solutions to business problems by conducting
in-depth analyses, coordinating and negotiating with key decision
makers and stakeholders. Uses experience, innovation, and judgment
to make decisions based on partial information while considering
enterprise-wide implications across all levels.
Organization & Industry Acumen:
- Leads comprehensive task and project planning, encompassing
cost, schedule, and resource requirements, incorporating data and
information from customer, supplier, partner, and company
perspectives. Collaborates with stakeholders to identify, evaluate,
and resolve emerging and anticipated issues, leveraging customer,
market, and industry understanding to drive cost-effective
solutions. Able to oversee or advise on project management issues
and assist in overcoming barriers.
Education, Experience, and Requirements
- BA/BS degree and 6-8 years VT field service-level technician
experience OR equivalent education and relevant experience
- Ability to physically perform general office requirements and
those required on construction site with or without reasonable
At Whole Foods Market, we provide a fair and equal employment
opportunity for all Team Members and candidates regardless of race,
color, religion, national origin, gender, pregnancy, sexual
orientation, gender identity/expression, age, marital status,
disability, or any other legally protected characteristic. Whole
Foods Market hires and promotes individuals solely based on
qualifications for the position to be filled and business
Whole Foods Market works with job sites like Indeed, LinkedIn, and
ZipRecruiter to promote opportunities at our company. Please be
aware that other career sites may not be accurate or up to date and
may even be fraudulent. We encourage and recommend all candidates
to apply via our site.
Keywords: Whole Foods Market IP, L.P., Austin , Principal Facilities Vertical Transportation Program Manager, Professions , Austin, Texas
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