Technical Support Analyst - Entry

Company: HireTalent
Location: Austin
Posted on: May 27, 2023

Job Description:

Job Title: Technical Support Analyst - Entry
Location: Austin, TX
Job Duration: 6 weeks

Job Description:
Major Job Duties and Responsibilities

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• Providing information and direction for customers regarding ***Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
  
• Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
  
• Act as an escalation point for clients/customers
  
• Approve the referral of unresolved customer grievances to designated departments for further investigation
  
• Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
  
• Solicit the sale of new or additional services or products
  
• Report on help desk activities to executive-level management
  
  Education/Experience
  
  
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  • High School Diploma or GED required.
    
  • 0-3 years of financial services-related experience required; credit/debit card experience preferred
    
    Skills
    
    
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    • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills (Required)
      
    • Strong ability to work independently and manage one s time (Required)
      
    • Strong ability to accurately document and record customer/client information (Required)
      
    • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
      
    • Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
      

Keywords: HireTalent, Austin , Technical Support Analyst - Entry, Professions , Austin, Texas