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Technical Support Analyst - Entry

Company: HireTalent
Location: Austin
Posted on: May 27, 2023

Job Description:

Job Title: Technical Support Analyst - Entry
Location: Austin, TX
Job Duration: 6 weeks

Job Description:
Major Job Duties and Responsibilities

  • Providing information and direction for customers regarding ***Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
  • Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Act as an escalation point for clients/customers
  • Approve the referral of unresolved customer grievances to designated departments for further investigation
  • Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
  • Solicit the sale of new or additional services or products
  • Report on help desk activities to executive-level management


    • High School Diploma or GED required.
    • 0-3 years of financial services-related experience required; credit/debit card experience preferred


      • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills (Required)
      • Strong ability to work independently and manage one s time (Required)
      • Strong ability to accurately document and record customer/client information (Required)
      • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
      • Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Keywords: HireTalent, Austin , Technical Support Analyst - Entry, Professions , Austin, Texas

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