RMA Technician

Company: American Innovations LTD
Location: Austin
Posted on: March 20, 2023

Job Description:

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis - an integrated family of hardware, software and professional services backed by relentless customer service. Position Alignment: 1. Outbound RMA order processing (60%)

• Review orders to ensure that they have the correct information on them. Communicate with internal teams (TSR and/or Customer Service) when RMA sales orders do not have the correct information.
• Ensure that the correct parts from the order were physically brought to the RMA lab.
• Repair units; soldering components, drilling, replacing hardware on orders, etc.
• Perform any additional troubleshooting that may have been missed at first pass.
• Processing orders once repairs have been made through GP.
• Take daily outbound cart with completed RMA's to shipping. 2. System (Prodstat) updates and sales order organization (10%)
  • Place relevant order notes in Prodstat (i.e., status updates, order location, shortages, etc.)
  • Prioritize orders, determine which orders to process first by due date or rush status. Ensure alignment with Production Supervisor.
  • Communicate with supplier on product quote creation and updates on products out for repair. 3. Test Equipment debug (10%)
    • Troubleshoot test equipment when issues arise.
    • Escalate to Engineering on test equipment issues and uncommon failure with customer units.
    • Put in supplier trouble tickets for Satellite and Sim card issues. 4. RMA organization (10%)
      • Maintaining and organizing the RMA inventory cage and the Evaluation shelf.
      • Identifying any old units or possible scrap. Work with Customer Service and Ops Specialist to disposition.
      • Contact a recycling company to pick up scrapped goods.
      • Maintain cleanliness of the RMA lab and workstation. 5. Develop myself: get better all the time. (10%)
        • Look for training opportunities that will help build my skills and make me a more valuable team player. Discuss with my manager, schedule, and ensure my responsibilities are covered when I'm out.
        • Connect my job to the customer - understand what our customers do and how my job impacts them.
        • Understand what the company does and why, understand and support our culture. Demonstrate responsibility, ownership, reliability, and service.
        • Be a positive influence, show appreciation, get involved in making our business better.
          • 1 to 2 years of experience in production and manufacturing or related fields.
          • 1 to 2 years of experience as a test technician, a plus
          • Experience with troubleshooting and soldering
          • Mechanical background and experience with technical assembly
          • Strong attention to detail and ability to work in a fast-paced environment
          • Strong communication and problem-solving skills
          • Proficient in MS Word, ExcelPreferred:
            • Salesforce ExperiencePI207916376

Keywords: American Innovations LTD, Austin , RMA Technician, Professions , Austin, Texas