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AV Systems and Facility Support Technician

Company: University of Texas at Austin
Location: Austin
Posted on: January 27, 2023

Job Description:

Job Posting Title:AV Systems and Facility Support Technician----Hiring Department:Extended Education Ventures----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesExtended Education Ventures (EEV) ( is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university.At EEV we strive to create a talented, inclusive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Excellence, Future-focused, Integrity, and Inclusivity.Workdays and hours are 7:00am to 4:00pm, Monday through Friday, but may vary depending on the needs of the TCC (including some Saturdays). Planned working hours are 40 hours per week, however, overtime and/or holiday work may be required from time to time. Hiring decision contingent upon successful completion of WorkSTEPS strength and agility test, background check, and the applicant receiving an acceptable driver's rating. Must be eligible to work in the US on a full-time basis for any employer without sponsorship.PurposeThe AV Systems and Facility Support Technician will be responsible for full event support and customer service at the Thompson Conference Center (TCC). We are a small, lively, cross-trained team who gives our Academic, Government and Non-Profit Clients the best possible experience for their event(s). We will work hard together and have some fun in a creative environment. This multi-faceted position will require technical knowledge, problem-solving skills, and effective communication and customer service skills to support the needs of TCC.Responsibilities

  • Provide customer service, assisting clients' general needs during events. Set up audiovisual equipment and computers. Support clients' use of audiovisual equipment while providing engaged customer service. Manage and prioritize multiple concerns simultaneously. Communicate with multiple stakeholders in an engaging and professional manner in a fast-paced environment. Act as liaison between the AVFacilities & Operations Manager, AV & Events Team Supervisor, the TCC Conference Office, and TCC clients.
  • Read, interpret, and complete tasks outlined in Daily Set-up Sheets, ensuring room setups are complete down to each detail. Complete shift documentation. Maintain consistent communication with team members through multiple channels. Complete assigned special projects promptly while fulfilling reoccurring shift duties. Communicate progress and status of room setups and special projects to the AV Facilities & Operations Manager.
  • Maintain knowledge of Zoom/TEAMS, keep up with software changes, and train staff on changes. Provide virtual event support by hosting online events using different meeting platforms. Support clients' virtual events online as an AV Tech. Maintain knowledge of video editing on Adobe Premier. Demonstrate appropriate levels of proficiency with utilized software and systems, and learn new software/systems as needed. Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Identify, track, and resolve audiovisual equipment issues. Suggest troubleshooting and repairs for various kinds of audiovisual equipment, consisting of but not limited to: laptops, projectors, microphones, mini-mixers, and cabling. Demonstrate familiarity with best practices associated with technology set up and breakdown, cable management, and equipment organization. Communicate AV issues and repair needs to AV Facilities & Operations Manager and AV & Events Team Supervisor.
  • Assist with general facility maintenance and custodial services, including vacuuming, cleaning rooms and patios, trash removal, and monitoring parking lot(s).
  • Work with manager and supervisor to maintain and track equipment inventory, helping to complete the monthly supply order. Facilitate special projects. Complete daily equipment checks. Assign and tidy AV closets, ensuring equipment is returned.
  • Attend at least one weekly staff meeting prepared to communicate and contribute towards the review and planning of conference events, with the possibility of more meetings as necessary.Required QualificationsAssociates or Vocational degree. One year of experience working in events. Working knowledge of computers and audiovisual equipment. Demonstrated proficiency with utilized software and systems and in the ability to learn new systems. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to facilitate event and audiovisual set up and support and repair and maintenance of audiovisual equipment by a deadline. Ability to respond quickly and professionally to changing circumstances. Ability to manage and prioritize multiple concerns and projects simultaneously. Experience providing customer service to a diverse clientele with varied event requirements. Ability to troubleshoot and anticipate issues as they arise. Demonstrated ability to work effectively within a team environment and maintain a positive attitude in the face of adversity. Ability to work independently. Excellent interpersonal skills.Relevant education and experience may be substituted as appropriate.Preferred QualificationsBachelor's Degree. Experience working events in an academic setting. Expertise in audiovisual equipment knowledge. Experience with videography and editing audio and video files in Adobe Premier. Extensive previous experience in events, customer service and/or hospitality.Salary Range$40,000 + depending on qualificationsWorking Conditions
    • May work outside and in all weather conditions.
    • May work around standard office conditions.
    • May work around chemicals.
    • Use of manual dexterity.
    • Climbing of stairs.
    • Climbing of ladders.
    • May have to lift and carry items heavier than 50 lbs.Work Shift
      • M-F 7:00am-4:00pmRequired Materials
        • Resume/CV
        • 3 work references with their contact information; at least one reference should be from a supervisor
        • Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
          • E-Verify Poster (English) [PDF]
          • E-Verify Poster (Spanish) [PDF]
          • Right To Work Poster (English) [PDF]
          • Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.

Keywords: University of Texas at Austin, Austin , AV Systems and Facility Support Technician, Professions , Austin, Texas

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