Water Softener Service Technician

Company: ABC Home and Commercial
Location: Austin
Posted on: January 27, 2023

Job Description:

Description:**First year potential $65 - $95k based on performance**WHO WE AREABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.To learn more about ABC and to view a full list of our services, visit www.abchomeandcommercial.comHOW YOU CAN HELP USAs ABC's Water Softener Service Technician, you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.WHAT YOU'LL DOMust know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.Work with and train any helpers which may be assigned to work with you.Maintain necessary licenses or certifications and complete required continuing education.Maintain a positive attitude at all times with customers, fellow employees and supervisors.Requirements:WHAT WE LOOK FORClass I, II, or III Water Treatment license, or the ability to obtain one.Excellent communication & customer service skills.High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.Dependable and self-motivated with desire to work year-round.Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.Must maintain an active Driver's License and be insurable.WHAT WE OFFERHealth, Dental, Vision & Life Insurance401(k) with company matchingPaid vacation and sick leave (PTO)Profit sharing bonusesLead Now Program for all employees to increase earnings and payCompany clubs & committees, and company outingsPaid trainings and development opportunitiesTuition reimbursementEducational scholarships for employees and family membersWellness program, including gym membershipCompany vehicle with gas card (for service specialists)Ability to work from home a percentage of the time (office staff only)ABC is an Equal Opportunity Employer.Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-verify (I9) program & conducts a thorough Background check.PM21PI200810032

Keywords: ABC Home and Commercial, Austin , Water Softener Service Technician, Professions , Austin, Texas