Service Technician I
Company: Waterton
Location: Austin
Posted on: January 26, 2023
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Job Description:
About WatertonOverall we are a collection of people who strive
daily to "find the good and leave it better".Waterton has grown
from very humble beginnings with one phone and two desks to the
successful, nationally recognized real estate investment and
management firm it is today. As Waterton has evolved and grown, one
thing has remained constant - the drive to achieve results by
exceeding expectations. For more than 25 years Waterton remains
passionate about delivering an incredible employee experience,
which we believe provides our customers and residents with a great
community and living experience. We value performance and values
that deliver experiences and results that strive to go beyond
expectations- of our residents, co-workers, and investors.We are
looking for a Service Technician II to join our team!The service
team is critical to Waterton and each community's success. The
Service Technician II will help serve our residents and maintain
the physical condition of community and equipment, and protect the
community and equipment from damage, loss and deterioration. This
position interacts with residents and prospective residents. This
position may require on-call rotation and weekend work. Waterton
pays an on-call stipend for each week a maintenance associate is on
call, and provides a Bring Your Own Device stipend for onsite
maintenance associates (which may include: service tech I, service
tech II, assistant service manager, and service manager
positions).Your Impact and Responsibilities:Establish confidence
and trust: You are passionate about building and establishing trust
with our residents, your co-workers, prospective residents and
vendors. You will ensure service requests are completed
professionally and accurately for residents, which may include
scheduling an appropriate vendor if necessary.Preventive
Maintenance: You will update, execute and document preventive
maintenance schedule on a regular basis and advise your manager of
outstanding items.Property Inspections and Maintenance: You will
perform regular property inspections to ensure compliance with
established standards regarding the grounds, risk management,
safety, cleanliness and general appearance, including cleanliness
and landscaping management.Occupancy Management: You and your team
will ensure apartments are ready for occupancy by overseeing and
scheduling all facets of the make-ready process in accordance with
leasing needs and as outlined in the Waterton Residential Standards
of Performance. This includes but is not limited to move out/move
in inspections, electrical, HVAC, plumbing, carpentry, appliance
repair, carpet cleaning/replacement, painting, equipment
maintenance, preventive maintenance and cleaning.Maintain
Commitment to Safety: You will maintain life safety equipment
including but not limited to fire pumps, sprinklers, emergency
generators, fire panels, smoke detectors, CO detectors, etc.,
including testing equipment as required. You will ensure there is a
safe, clean and organized work environment (i.e. shop, pool
maintenance room, storage areas). You will utilize all reasonable
safety measures and precautions.Overall: You'll be an excellent
teammate who helps deliver departmental and organizational goals.
Weekends or being in an on-call rotation may be required. Most
Waterton offices are closed on Sundays.Skills and Experience:You
are a curious learner: Candidates will have experience and/or a
desire to learn how to trouble shoot, repair, or replace plumbing,
electrical, mechanical, drywall repairs, appliances, carpentry, and
pool/spa maintenance. If you do not have the answer you seek to
learn and figure it out.You're a team player. You are ready and
willing to provide great customer service to our residents and
co-workers by jumping in and helping wherever you can lend a
hand.You value communication: You understand communication is
important to manage relationships and build rapport with others,
and helps with teamwork. You demonstrate tact and empathy when
dealing with Resident concerns, and you work to resolve them
quickly, never losing sight of the importance of customer
service.You have a service mentality: You enjoy problem solving and
working on multiple projects or solutions at once. You are familiar
with helping, assisting, or maintaining physical assets for
multiple clients or residents at any given time.Total Rewards and
Benefits:At Waterton, we recognize that compensation and benefits
are important not only to our associates but to their families as
well. We offer a wide variety of benefits and rewards to our
associates:Competitive compensation and bonus program
participationFull suite of benefits, including Medical, Dental,
401K, Life, Disability, and even pet insurance.Generous Paid Time
Off and holiday scheduleCell phone reimbursementA commitment to
life-long learning through learning plans that include internal and
external trainings, as well as consideration for tuition
reimbursementEmployee discounts and wellness initiativesOn call
stipend paid for every week on callWaterton welcomes all.Waterton
is an equal opportunity employer. Waterton embraces diversity and
seeks applicants who will contribute to a community that supports
persons of all identities and backgrounds. We strongly encourage
individuals from underrepresented and/or marginalized identities to
apply. Consideration for employment is without regard to race,
color, religion, sex, sexual orientation, gender perception or
identity, national origin, age, marital status, protected veteran
status, disability status or any other protected identities.
Keywords: Waterton, Austin , Service Technician I, Professions , Austin, Texas
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