BrightDrop Solution Implementation Analyst
Company: General Motors
Location: Austin
Posted on: January 26, 2023
Job Description:
Job DescriptionAt BrightDrop, we are reshaping e-commerce by
developing smarter, greener, and more efficient ways to deliver
goods and services to your door, while delivering a brighter future
for the cities where we live. We are building an ecosystem of
all-electric, zero-emissions delivery solutions from electric
vehicles, to ePallets and software that leverages real-time data to
drive intelligent optimizations for e-commerce. To deliver on our
mission we are growing fast and building a team, based in Palo
Alto, with offices in Atlanta and Detroit, that is
customer-focused, agile and passionate about innovating for a more
sustainable future.From engineering to product management and
operations, BrightDrop is looking for people who can combine a
passion for technology and sustainability with high doses of
curiosity and rigorous thinking to deliver a better future.Backed
by General Motors, BrightDrop is striving to improve the
communities where we live and deliver a better future for
generations to come. We hope youll join us.The exponential growth
of e-commerce coupled with increasing end-customer demand for rapid
delivery and an evolving regulatory environment present both an
opportunity and challenge for logistics and other commercial
companies, who currently dont have optimal solutions that meet
their needs. With this in mind, GM has established a new BrightDrop
business unit that provides an innovative approach to enable the
efficient, multimodal movement of goods through an integrated
product suite that leverages connected and electrified commercial
vans, first to last mile delivery solutions and real-time fleet and
asset management services.In order to meet business objectives, the
BrightDrops Customer Success team is looking for a Solution
Implementation Analyst, e-commerce, to develop and execute all
demonstration and rollout activities towards the achievement of
profitability and growth for the entire BrightDrop portfolio.In
2023, we will be focusing on the grocery industry. We are looking
for candidates who have experience in the grocery industry at the
Corp. level, e-commerce business operations, KPI's and efficiency
roles as it relates to in-store operations.Responsibilities
- Lead customers during the product evaluation phase of
BrightDrop products
- Own all customer onboarding activities associated with product
evaluations and rollout
- Provide on-site training of both software and hardware products
to end users
- Provide on call support during evaluation and rollout phases to
answer questions and provide troubleshooting steps to resolve
issues as necessary
- Serve as a product subject matter expert during product
evaluations and rollout
- Immerse yourself in your customers business to actively
identify additional use cases for BrightDrop products
- Actively participate in customers on-site business activities
with the goal of driving user adoption of BrightDrops products
- Partner with Sales team to establish KPI benchmark and success
criteria for product evaluations
- Drive issue resolution both internally and externally to remove
barriers that prevent user adoption of BrightDrop products
- Provide on site customer support during the demonstration /
evaluation process as needed
- Lead process evaluation and recommended steps to integrate
BrightDrop products into customers standard operating
procedure.
- Ensure effective follow up both internally and externally is
practiced on a timely basis
- Design and/or refine demonstration strategy that will scale to
support rapid growth of interest from customers
- Summarize demonstration experience and results per customer
location/event
- Monitor and report on product usage, issues, and customer
feedback & report to necessary stakeholders
- Communicate customer product requests to BrightDrop Product
Team for roadmap consideration
- Ensure proper maintenance and delivery of demonstration
units
- Provide regular updates on evaluation performance metrics to
internal stakeholders & customer
- Remain proficient regarding updates to products, services and
processesAdditional Job DescriptionRequirements:
- 3+ years in a customer facing product specialist role
- Grocery Experience at a Corp. level
- Bachelors degree or equivalent experience
- A valid drivers license and ability to pass a DOT physical
- Must be able to travel up to 75% within the United States and
Canada (some weekends and holidays may be required)Desired Skills:
- Experience in electric vehicles, logistics, e-commerce grocery,
and/or campus operations preferred
- Strong organization and planning skills
- Ability to balance conflicting priorities while maintaining
effectiveness
- Outstanding oral and written communication skills that involves
understanding the audience; getting the message across; presenting
information effectively; and communicating openly
- Ability to thrive in a fast-paced, innovative, rapidly evolving
industry and organization, comfortable with ambiguity
- High degree of computer skills to develop, maintain, and
analyze data; skilled in the use of Microsoft Word, Excel,
PowerPoint and CRM account management applicationsCompensation :
- The expected base compensation for this role is: (69,408 -
113,244 USD Annual). Actual base compensation within the identified
range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based
on company performance, job level, and individual
performance.Benefits : GM offers a variety of health and wellbeing
benefit programs. Benefit options include medical, dental, vision,
Health Savings Account, Flexible Spending Accounts, retirement
savings plan, sickness and accident benefits, life insurance, paid
vacation & holidays, tuition assistance programs, employee
assistance program, GM vehicle discounts and more.About GMOur
vision is a world with Zero Crashes, Zero Emissions and Zero
Congestion and we embrace the responsibility to lead the change
that will make our world better, safer and more equitable for
all.Why Join UsWe aspire to be the most inclusive company in the
world. We believe we all must make a choice every day individually
and collectively to drive meaningful change through our words, our
deeds and our culture. Our Work Appropriately philosophy supports
our foundation of inclusion and provides employees the flexibility
to work where they can have the greatest impact on achieving our
goals, dependent on role needs. Every day, we want every employee,
no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.Benefits OverviewThe
goal of the General Motors total rewards program is to support the
health and well-being of you and your family. Our comprehensive
compensation plan incudes, the following benefits, in addition to
many others: Paid time off including vacation days, holidays, and
parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings
account and wellness incentive), dental, vision and life insurance
plans to cover you and your family; Company and matching
contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and
be recognized for results and behaviors that reflect our company
values; Tuition assistance and student loan refinancing; Discount
on GM vehicles for you, your family and friends.Diversity
InformationGeneral Motors is committed to being a workplace that is
not only free of discrimination, but one that genuinely fosters
inclusion and belonging. We strongly believe that workforce
diversity creates an environment in which our employees can thrive
and develop better products for our customers. We understand and
embrace the variety through which people gain experiences whether
through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.We
encourage interested candidates to review the key responsibilities
and qualifications and apply for any positions that match your
skills and capabilities.Equal Employment Opportunity StatementsGM
is an equal opportunity employer and complies with all applicable
federal, state, and local fair employment practices laws. GM is
committed to providing a work environment free from unlawful
discrimination and advancing equal employment opportunities for all
qualified individuals. As part of this commitment, all practices
and decisions relating to terms and conditions of employment,
including, but not limited to, recruiting, hiring, training,
promotion, discipline, compensation, benefits, and termination of
employment are made without regard to an individual's protected
characteristics. For purposes of this policy, protected
characteristics" include an individual's actual or perceived race,
color, creed, religion, national origin, ancestry, citizenship
status, age, sex or gender (including pregnancy, childbirth,
lactation and related medical conditions), gender identity or
gender expression, sexual orientation, weight, height, marital
status, military service and veteran status, physical or mental
disability, protected medical condition as defined by applicable
state or local law, genetic information, or any other
characteristic protected by applicable federal, state or local laws
and ordinances. If you need a reasonable accommodation to assist
with your job search or application for employment, email us at
Careers.Accommodations@GM.com or call us at 800-865-7580. In your
email, please include a description of the specific accommodation
you are requesting as well as the job title and requisition number
of the position for which you are applying.We are leading the
change to make our world better, safer and more equitable for all
through our actions and how we behave. Learn more about:Our Company
(https://search-careers.gm.com/ourcompany)Our CultureHow we hire
(https://search-careers.gm.com/howwehire)Our diverse team of
employees bring their collective passion for engineering,
technology and design to deliver on our vision of a world with Zero
Crashes, Zero Emissions and Zero Congestion. We are looking for
adventure-seekers and imaginative thought leaders to help us
transform mobility.Explore our global location sThe policy of
General Motors is to extend opportunities to qualified applicants
and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual
orientation, gender identity/expression or veteran status.
Additionally, General Motors is committed to being an Equal
Employment Opportunity Employer and offers opportunities to all job
seekers including individuals with disabilities. If you need a
reasonable accommodation to assist with your job search or
application for employment, email us at
Careers.Accommodations@GM.com .In your email, please include a
description of the specific accommodation you are requesting as
well as the job title and requisition number of the position for
which you are applying.
Keywords: General Motors, Austin , BrightDrop Solution Implementation Analyst, Professions , Austin, Texas
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