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Support Analyst, People Shared Services

Company: Visa
Location: Austin
Posted on: November 25, 2022

Job Description:

Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.Job DescriptionThe Analyst People Shared Services will be responsible for supporting a People Services Specialized Services team for the Americas servicing approximately 10,000 employees.This individual will focus on building a culture of continuous improvement ensuring efficient and consistent employee experience. The role reports to the Manager, People Shared Services. Essential Functions:Support Operational Team: Support a team of professionals to respond to all employee HR questions and support new People/HR program launches. Key area of responsibility:

  • Accommodations Program: Administer employee accommodations including medical and religious accommodationsStakeholder Engagement and Communications: Build a strong working relationship with respective COE teams. Communicates with others within the job function and influence functional leadership.Execution Metrics: Accountable for meeting the day-to-day operations and ensuring positive employee experience.Training & documentation: Responsible for ongoing training, and documentation for all processes and activities within the scope of work.Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality.Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.QualificationsLocations: Atlanta, GA or Austin, TXBasic Qualifications:
    * 2 years of work experience with a bachelor's degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD). Experience using enterprise-scale HRIS (like Workday) and HR Case Management systems (like ServiceNow).

    Preferred Qualifications:
    * 3+ years of Accommodation related work experience with a bachelor's degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
    * Knowledge of HR functional policies and practices.
    * Strong communication skills and track record working closely with business leaders and employees.
    * Preferred Workday and ServiceNow experience, other comparable software tools acceptable.
    * Strong attention to detail, and strong organizational skills.
    * Collaborative style and a good team player with a strong customer focus mind-set that focusses on employee experience and continuous improvement for all processes.
    * Experience with successfully transitioning work to HR Shared Services.Additional InformationVisa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Keywords: Visa, Austin , Support Analyst, People Shared Services, Professions , Austin, Texas

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