Support Analyst, People Shared Services
Posted on: November 25, 2022
Company DescriptionVisa is a world leader in digital payments,
facilitating more than 215 billion payments transactions between
consumers, merchants, financial institutions and government
entities across more than 200 countries and territories each year.
Our mission is to connect the world through the most innovative,
convenient, reliable and secure payments network, enabling
individuals, businesses and economies to thrive.When you join Visa,
you join a culture of purpose and belonging - where your growth is
priority, your identity is embraced, and the work you do matters.
We believe that economies that include everyone everywhere, uplift
everyone everywhere. Your work will have a direct impact on
billions of people around the world - helping unlock financial
access to enable the future of money movement.Join Visa: A Network
Working for Everyone.Job DescriptionThe Analyst People Shared
Services will be responsible for supporting a People Services
Specialized Services team for the Americas servicing approximately
10,000 employees.This individual will focus on building a culture
of continuous improvement ensuring efficient and consistent
employee experience. The role reports to the Manager, People Shared
Services. Essential Functions:Support Operational Team: Support a
team of professionals to respond to all employee HR questions and
support new People/HR program launches. Key area of
- Accommodations Program: Administer employee accommodations
including medical and religious accommodationsStakeholder
Engagement and Communications: Build a strong working relationship
with respective COE teams. Communicates with others within the job
function and influence functional leadership.Execution Metrics:
Accountable for meeting the day-to-day operations and ensuring
positive employee experience.Training & documentation: Responsible
for ongoing training, and documentation for all processes and
activities within the scope of work.Quality Control Efforts:
Delivering on an internal quality assurance program leveraging key
metrics that helps measure performance against SLA's, volumes,
customer satisfaction & quality.Work Arrangement: This is a hybrid
position. Hybrid employees can alternate time between both remote
and office. Employees in hybrid roles are expected to work from the
office two days a week, Tuesdays and Wednesdays with a general
guidepost of being in the office 50% of the time based on business
needs.QualificationsLocations: Atlanta, GA or Austin, TXBasic
* 2 years of work experience with a bachelor's degree or an
Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD). Experience
using enterprise-scale HRIS (like Workday) and HR Case Management
systems (like ServiceNow).
* 3+ years of Accommodation related work experience with a
bachelor's degree or more than 2 years of work experience with an
Advanced Degree (e.g., Masters, MBA, JD, MD)
* Knowledge of HR functional policies and practices.
* Strong communication skills and track record working closely with
business leaders and employees.
* Preferred Workday and ServiceNow experience, other comparable
software tools acceptable.
* Strong attention to detail, and strong organizational skills.
* Collaborative style and a good team player with a strong customer
focus mind-set that focusses on employee experience and continuous
improvement for all processes.
* Experience with successfully transitioning work to HR Shared
Services.Additional InformationVisa has adopted a COVID-19
vaccination policy to safeguard the health and well-being of our
employees and visitors. As a condition of employment, all employees
based in the U.S. are required to be fully vaccinated for COVID-19,
unless a reasonable accommodation is approved or as otherwise
required by law.Work Hours: Varies upon the needs of the
department.Travel Requirements: This position requires travel5-10%
of the time.Mental/Physical Requirements: This position will be
performed in an office setting. The position will require the
incumbent to sit and stand at a desk, communicate in person and by
telephone, frequently operate standard office equipment, such as
telephones and computers.Visa is an EEO Employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability or protected veteran status. Visa will
also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and
applicable local law.Visa will consider for employment qualified
applicants with criminal histories in a manner consistent with
applicable local law, including the requirements of Article 49 of
the San Francisco Police Code.
Keywords: Visa, Austin , Support Analyst, People Shared Services, Professions , Austin, Texas
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