IT Help Desk Technician
Posted on: September 24, 2022
Solving complex technical problems. Empowering your career
We're searching for a collaborative IT Support Technician to help
us provide best-in-class technical service for our diverse customer
base in Austin, TX. We use technology to build stronger
relationships, solve ever-evolving problems, and put people first.
By covering the costs of certificates and providing paid study
time, we're also deeply invested in your continued growth.
Our unique career path allows you to pursue what you're most
passionate about. From Information Security and Network Operations
to Management and Business Intelligence, you can grow in any
direction you want at CalTech. All you need is a "can do" attitude
and a strong work ethic. Sound good to you? Join us.
Want a raise within your first 120 days? We offer that.
Your career can grow quickly when you join our team. As a IT
Support Technician, you'll have access to monthly coaching,
industry-leading training, and clearly communicated goals. If you
meet those goals for your first 120 days, we'll give you a raise.
It's really as simple as that.
What you'll do as a IT Support Technician:
- Making the customer your top priority at all times, you will
provide exceptional service according to technical requests.
- Provide technical support across a wide variety of operating
systems and devices.
- Escalate customer support to the necessary leadership as
- Collaborate with other IT team members to provide best-in-class
- Some after-hours work is required for this position.
What skills you'll need:
- You must complete and maintain a current A+ and a Security+
certification within 120 days of your start date.
- A bachelor's degree in a relevant field is preferred.
- Ideally, you have at least 1 year of information technology
- You also have excellent communication skills.
This position involves mostly in-office work, some on-site and
occasional travel for customer support. Some after-business hours
will be required, as well as the use of a personal vehicle for
job-related travel with mileage reimbursement.
We're an IT solutions provider focused on putting people first.
Since our founding in 1988, we have been building lasting
relationships and delivering value through exceptional technology
services. Our dedication to doing so starts with only hiring
teammates who also value integrity, are dynamic communicators
seeking excellence, and are fully committed to their personal
success as well as the success of the team.
Whether we're helping clients secure their data, strengthen their
technical infrastructure, or prepare cutting-edge cyber defense
systems, we're passionate about giving people peace of mind and
empowering our employee's personal and professional growth in the
process. In fact, we've even been named one of the Best Companies
to Work for in Texas for nine years in a row by the Texas
Association of Business, the Society for Human Resource Management,
and Texas Monthly!
We offer comprehensive benefits.
- Medical, dental, and vision insurance
- 401K retirement plan
- Employee stock purchase program
- Paid time off
- Paid volunteer time
- Paid holidays
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Trustmark supplemental insurance
- Gym membership reimbursement
- Corporate Care counseling services
Join our family-centered business.
CalTech's equal employment opportunity policy provides for a fair
and equal employment opportunity for all job applicants and
employees regardless of race, color, religious creed, national
origin, gender, pregnancy, sexual orientation, gender identity, age
over 40, familial status, disability, genetic information, or any
other class protected by applicable federal, state and local
CalTech reasonably accommodates qualified individuals with
disabilities to enable them to receive equal employment opportunity
and/or perform the essential functions of the job. If you would
like to request an accommodation during the hiring process or
employment, contact the Human Resources department at [email
protected] or 877-223-6401.Required
Keywords: CalTech, Austin , IT Help Desk Technician, Professions , Austin, Texas
Didn't find what you're looking for? Search again!