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IT Support Technician

Company: Cognizant
Location: Austin
Posted on: September 24, 2022

Job Description:

Delivery Manager Qualification: B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE Responsibility: Business / Customer --- Understand and articulate complex problems related to the specific technology. --- Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck. --- Capture and present project's capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions. --- Interface with community network to retain technology competitiveness. --- Work with the client team to address escalations. --- Implement change requests and engineering tasks. --- Lead the technical discussions in customer governance calls. --- Interact with the user / customer / first level management. Project / Process. --- Handle specific technologies within projects. --- Contribute to HLD, LLD, Implementation and test plans. --- Participate in technical audits. --- Identify opportunities for automation, standardization and stabilization of environment. --- Understand technical requirement and translate into design. --- Lead TIP initiatives and coordinate with CoE for the implementation of the same. --- Prepare/update/review run books/SOP/knowledge articles on specific technology areas. --- Plan Prepare and execute change process and change implementation and standardize the change process. --- Contribution to reducing COD by performing the following: --- Left shift,. --- Identifying and driving the CSI and automation initiatives. --- Prepare templates, checklist and guidelines on Due diligence, Transitions and KT. People / Team. --- Enabling the L1/L2 team members to enhance their skill sets. --- Deliver technology training through Academy and/or within project group for technologies/ tools. --- Participate in recruitment and act as a buddy to new hires. --- Proactively support team building and on boarding efforts via mentoring contributions. --- Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain. Must Have Skills Service Desk App Support Desktop Support - Remote Service Desk Asset Services Technical Skills SNo Primary Skill Proficiency Level Rqrd./Dsrd. 1 Service Desk App Support PL2 Required 2 Desktop Support - Remote PL2 Required 3 Service Desk Asset Services PL2 Required Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Keywords: Cognizant, Austin , IT Support Technician, Professions , Austin, Texas

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