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Transformation Office Business Operations Consultant

Company: Visa
Location: Austin
Posted on: September 24, 2022

Job Description:

Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.Job DescriptionTransformation Office initial priorities include building on the Reimagine Work to:Optimize product management and delivery practices in the lines of business (Core, New Payment Flows, VAS) establishing greater accountability, better ideation, and utilizing strong input from our Clients (Voice of Customer - VOC) while providing full transparency into roadmaps and rationale and more clearly defined prioritization.Enable Visa to scale for growth, better capture Voice of Customer, react faster to client needs, and move more quickly from identifying opportunities to execution.Increase our time-to-market, speed to scale, and empowerment/decision making by accelerating the recommendation for e2e Process and driving broader mindset and behavior change at scale.Job Scope: We are seeking a proactive individual with an agile, growth mindset to join Visa's Transformation Office. The Senior Analyst role will support various large-scale change and strategic initiatives that will span across Visa functions and geographies providing the Sr. Analyst a unique "birds-eye" view of the organization and broad professional exposure. The Sr. Analyst will contribute to bringing organizational priorities to life by conceptualizing, defining, building, and growing the required solutions to deliver on the desired business outcome. The team operates on an agile basis, with Analysts working with different Transformation Office leaders across multiple initiatives.The ideal candidate will have a range of product, strategy, and technology experience with hands-on problem-solving and solutions development in a highly collaborative, cross-functional environment. The successful candidate should be comfortable providing insights and analysis to key stakeholders and executives to drive data-driven decision making, creative visualist that can utilize the data to design and produce presentation solutions to meet strategic goals, while maintaining Visa and TO's identity throughout all materials. The role requires the person to be comfortable with ambiguity, be a creative and independent thinker, analytically minded, with a solid background in financial and general business analysis and demonstrated experience collaborating with a wide range of stakeholders, including Technology, Product, Finance, Risk, HR, Client Services, etc. Key Competencies for success in the role:Pragmatic problem-solver (80/20)Ability to work effectively in a high-paced environmentBe an out-of-the-box thinker who is passionate about brainstorming innovative ways to use data to answer business problemsPassion for/attention to detailAbility to communicate well with roles of all levelsDemonstrate and role model agile and adaptive mindsetResponsibilities:Partner with Transformation Office team members and stakeholders to drive key transformation program activitiesCommunicate with key stakeholders to understand the challenges they face and convince them with data by extracting and understanding data to derive relevant insights and recommendations.Develop visualizations utilizing PowerPoint to make your complex analyses accessible to a broad audienceSynthesize ideas/proposals in writing and engage in productive discussions with internal stakeholdersAbsorb new topics and concepts quickly to effectively contribute to different projects across variety of domainsComplete fact-based research and analysis including designing custom research studies, interpreting the results, developing a point-of-view, and translating them into executive-level or external thought-leadership contentThe ideal candidate has had experience in developing product specifications, product roadmaps, or engaging with technologyContribute to the design, and facilitation of internal workshops and synthesize insights into usable frameworks and concepts that advance the overall objectiveSupport TO Meetings & Briefings - responsibilities may include:Collaborate with TO Leadership team to review, gather, prep content, related materials, and documentation. debrief Chief Transformation Officer on content, issues, updates (as needed)Capture, publish, track and update key takeaways and deliverables to ensure its completionThis position is open to the following locations: Foster City CA, Austin Texas.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.QualificationsBasic Qualifications:5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications:6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDTeam oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilitiesSuperior analytical and problem-solving skills with superb attention to detailWell-developed strategic, interpersonal, organizational, and communication skillsThrives in an environment that is fast-paced, rapidly changing, and customer service-orientedAdvanced level of MS Office Suite, especially Excel and PowerPointWorking knowledge of Tableau preferred but not requiredPrevious exposure to financial services, Payments or merchant analytics is a plus, but not requiredAdditional InformationVisa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Keywords: Visa, Austin , Transformation Office Business Operations Consultant, Professions , Austin, Texas

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