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Business Controls Analyst-Customer Operations

Company: Spectrum
Location: Austin
Posted on: September 23, 2022

Job Description:

JOB SUMMARY
The Business Controls Analyst will provide direct support to achieve company financial and performance objectives. This individual will be responsible for assisting in the preparation and development of operating and capital budgets, forecasts, short and long-term business plans, variance and trend analysis and will also be responsible for overseeing and coordinating the consolidation and distribution of daily, weekly and monthly statistical and financial reports and analysis. Additionally, the Business Controls Analyst will assist in cost analysis and special projects as required.

MAJOR DUTIES AND RESPONSIBILITIES
Prepare operating plans and budgets: Direct responsibility for preparing the annual budget and quarterly forecasts for Customer Operations.

In conjunction with business planning and management staff, assist in the preparation of short and long-term strategic business plans.

Assist in the consolidation and reporting of the budgets and forecast for Customer Operations.

Tracking, analyzing and reporting: Consolidate and report all operating and capital expenditures for Customer Operations.

Assist in the monthly review and analysis of operating and capital expenditures for Customer Operations.

Assist in the preparation of variance analysis of the Administrative Departments and consolidate variance analysis for Customer Operations.

Report and track financial and statistical analysis for all functional organizations within Customer Operations, supported by commentary and analysis.
Support the development and maintenance of operating performance metrics for Customer Operations functions.

Support departments in processing requisitions, purchase orders, and vendor payments.

Provide project and cost analysis for decision-making purposes.

Work with Finance to ensure accuracy in coding payments, and properly accruing for activities of the department.
Special projects as assigned.
Communicates key financial and budget planning assumptions, issues and schedules to all call centers. Manages the capital budgeting approval/spending process for the customer service operation.
Models, plans and projects staffing requirements and call load balancing across all centers.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrates a solid understanding of the goals and objectives of his/her job, as well as the related processes and technology tools
Speaks and writes with clarity and purpose, delivering information, direction and ideas in an easy-to-understand manner
Knows how to build and maintain relationships with Directors, peers, and other support contacts
Looks ahead and is ready for upcoming scheduled events, understands tasks needed to perform, and manages performance
Uses interpersonal skills, relationships and tools available
Understands that things move and change quickly and adapts to a fluid work environment
Adheres to and supports established Charter values and policies
At all times uses technology, feedback, and personal performance metrics continually seeking to improve
Proven oral and written communications skills
Detail oriented ability to analyze problems, probe facts and question assumptions using fact based decision-making.
Flexibility in working hours and ability to prioritize and juggle multiple tasks
High degree of integrity

Required Education
Bachelor's degree or equivalent experience/certification in Mathematics, Statistics, Analytics, Economics, or Business Management

Required Related Work Experience and Number of Years
Experience in preparation and analysis of budgets and forecasts

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Preferred Related Work Experience and Number of Years
Prefer experience in business planning/finance - 3-5

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CDA350 321349 321349BR

Keywords: Spectrum, Austin , Business Controls Analyst-Customer Operations, Professions , Austin, Texas

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