Business Controls Analyst-Customer Operations
Posted on: September 23, 2022
The Business Controls Analyst will provide direct support to
achieve company financial and performance objectives. This
individual will be responsible for assisting in the preparation and
development of operating and capital budgets, forecasts, short and
long-term business plans, variance and trend analysis and will also
be responsible for overseeing and coordinating the consolidation
and distribution of daily, weekly and monthly statistical and
financial reports and analysis. Additionally, the Business Controls
Analyst will assist in cost analysis and special projects as
MAJOR DUTIES AND RESPONSIBILITIES
Prepare operating plans and budgets: Direct responsibility for
preparing the annual budget and quarterly forecasts for Customer
In conjunction with business planning and management staff, assist
in the preparation of short and long-term strategic business
Assist in the consolidation and reporting of the budgets and
forecast for Customer Operations.
Tracking, analyzing and reporting: Consolidate and report all
operating and capital expenditures for Customer Operations.
Assist in the monthly review and analysis of operating and capital
expenditures for Customer Operations.
Assist in the preparation of variance analysis of the
Administrative Departments and consolidate variance analysis for
Report and track financial and statistical analysis for all
functional organizations within Customer Operations, supported by
commentary and analysis.
Support the development and maintenance of operating performance
metrics for Customer Operations functions.
Support departments in processing requisitions, purchase orders,
and vendor payments.
Provide project and cost analysis for decision-making purposes.
Work with Finance to ensure accuracy in coding payments, and
properly accruing for activities of the department.
Special projects as assigned.
Communicates key financial and budget planning assumptions, issues
and schedules to all call centers. Manages the capital budgeting
approval/spending process for the customer service operation.
Models, plans and projects staffing requirements and call load
balancing across all centers.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrates a solid understanding of the goals and objectives of
his/her job, as well as the related processes and technology
Speaks and writes with clarity and purpose, delivering information,
direction and ideas in an easy-to-understand manner
Knows how to build and maintain relationships with Directors,
peers, and other support contacts
Looks ahead and is ready for upcoming scheduled events, understands
tasks needed to perform, and manages performance
Uses interpersonal skills, relationships and tools available
Understands that things move and change quickly and adapts to a
fluid work environment
Adheres to and supports established Charter values and policies
At all times uses technology, feedback, and personal performance
metrics continually seeking to improve
Proven oral and written communications skills
Detail oriented ability to analyze problems, probe facts and
question assumptions using fact based decision-making.
Flexibility in working hours and ability to prioritize and juggle
High degree of integrity
Bachelor's degree or equivalent experience/certification in
Mathematics, Statistics, Analytics, Economics, or Business
Required Related Work Experience and Number of Years
Experience in preparation and analysis of budgets and forecasts
Preferred Skills/Abilities and Knowledge
Preferred Related Work Experience and Number of Years
Prefer experience in business planning/finance - 3-5
PHYSICAL AND MENTAL REQUIREMENTS
Charter Communications is an Equal Opportunity Employer -
CDA350 321349 321349BR
Keywords: Spectrum, Austin , Business Controls Analyst-Customer Operations, Professions , Austin, Texas
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