Broadband Service Technician
Company: Astound Broadband Powered by Grande
Location: Austin
Posted on: August 6, 2022
Job Description:
Astound Broadband Powered by Grande has a Broadband Service
Technician opportunity available in our Austin, Texas location. A
BST's duties will include repairing all reported service problems
for phone, data, and CATV from NODE to the customer premise. In
this role, your primary responsibilities will include, but are not
limited to:
- Provides technical expertise to BCTs when needed. Work orders
will be closed with dispatch when completed throughout the day. The
schedule will vary by market;
- Maintains acceptable RF levels from NODE to Customer premise in
accordance with Grande Engineering specifications;
- Meets performance metrics established by Grande Communications
related but not limited to the following: must meet minimum
standards set by Field Ops directives;
- Properly maintains assigned tools, test equipment, vehicles,
and test devices used in daily work activities. CPE will be
maintained daily with weekly reconciliation with the
warehouse;
- Performs quarterly Signal Leakage Rideouts and monitors
assigned areas for signal leaks with an ongoing preventative
maintenance program which will include logging and repairing (will
vary by market);
- Emergency Copper and Coaxial restoration as required to include
performing miscellaneous construction make-ready and/or
projects;
- 7x24 support on an as-needed basis to include an on-call shift
rotation that requires a 1 hour physical response time for after
hour call-outs;
- Drives a company vehicle in the course and scope of performing
duties;
- Other duties as assigned. Our ideal candidate will possess:
- Education: High school diploma or equivalent. Two-year
technical degree preferred or equivalent relevant experience;
- Certification: Copper and coax splicing certification desired.
Aerial lift certification desired. Bucket certification will vary
by market;
- Understanding of Telephone and Video outside plant
infrastructure. Develop knowledge of advanced concepts related to
fiber optic test equipment, optical video components, powering
supplies, coax splicing, RF components of HFC system and analog and
digital headends;
- CATV and/or telephony background, one to three (1-3) years
maintaining communications networks;
- Advanced knowledge of typical digital, optical, analog test
equipment, basic electronics, and personal computer efficiency is
desired;
- Valid driver license and satisfactory driving record per fleet
policy;
- Maintains satisfactory background check per Company
standards.Diverse Workforce / EEO:Astound Broadband is proud to be
an Equal Opportunity Employer. We embrace, support, and thrive on
each other s differences to maximize the experience of our
teammates and our community. We are committed to providing an
environment of mutual respect where equal employment opportunities
are available to all applicants and teammates without regard to
race, color, religion, sex, pregnancy (including childbirth,
lactation, and related medical conditions), national origin, age,
physical and mental disability, marital status, sexual orientation,
gender identity, gender expression, genetic information (including
characteristics and testing), military and veteran status, and any
other characteristic protected by applicable law. EducationRequired
- High School or betterEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: automotive, breakdown, equipment, field service,
machine repair, maintenance technician, malfunction, mechanical,
millwright, troubleshoot
Keywords: Astound Broadband Powered by Grande, Austin , Broadband Service Technician, Professions , Austin, Texas
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