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Remote Desktop Technician

Company: Argo Networks
Location: Austin
Posted on: June 25, 2022

Job Description:

***This position is mostly remote, but does require some weekly office attendance.******COVID vaccination is required to be considered for this position.******We are hiring 1 shift currently: 10 a.m. - 7 p.m.***Duties and Responsibilities

  • Be able to work M-F 8 hour shift (exact time varies for each position) with a 1 hour lunch, and be "on-call" averaging 1 week or less per month from 9pm-8am M-F and all day/night on weekends
  • Answer help desk phone calls and provide prompt support
  • -Occasional on-site visits to clients to install or repair equipment
  • Work with dispatch to prioritize and resolve customer issues
  • Enter caller information into issue tracking system
  • Track time and record relevant and detailed notes about issue and actions performed
  • Remotely support customers via remote access software
  • Update supervisor(s) when needed of any special customer needs or problems
  • Configure client/server software
  • Configure/Image new computers as needed
  • Remotely troubleshoot and configure printers and printer sharing
  • Troubleshoot VPN connectivity
  • Remotely troubleshoot Internet connectivity (DSL, Cable, or T1); open trouble tickets with carriers for issues when needed and track and follow-through to resolution
  • Remote firewall configuration updates
  • Be accountable to customers and staff
  • Be patient with customers whose technical skill levels may not be at your level, and have and demonstrate empathy while working with them
  • Excellent written and oral communication skills for correspondence with customers, end users, and vendors
  • Ability to follow detail instructions and processes; make suggestions for process optimization; Write detailed instructions for new processes
  • Ability to set goals and achieve them
  • Ability to work independently and in a team environment
  • Be trustworthy and honest

Keywords: Argo Networks, Austin , Remote Desktop Technician, Professions , Austin, Texas

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