Customer Service Representative

Company: Southern HVAC
Location: Austin
Posted on: June 25, 2022

Job Description:

Description:
Are you ready to Be Part of Something BIGGER!Fox Services is looking for a dynamic CSR to join our thriving business that believes in work-life balance and cares about YOU!Fox Services is a 40 year old Company and has always been focused on our valued customers, and their HVAC, Plumbing and Electrical needs. Great service means matching a customer's needs to the right product and giving customers access to maintenance and service options to keep their home appliances running properly and efficiently.Essential Functions:Assist in Morning operations. Getting Technicians any special instructions, last-minute scheduling, special customer needs.Review Previous day Work for Accuracy missing information Review and Manage calendar and schedule of next day jobs for techniciansAssist in managing and ordering inventory for current and future jobsProvide support to other departments with scheduling and answering phones as neededWork closely with department and installation manager to ensure jobs are ready for productionCreate Purchase orders for material used on jobs Create Purchase orders for Warehouse stockCommunicate with vendors as needed Assist in managing/monitoring jobs through completionReview invoices for accuracy Data EntryAssist dispatch when necessary; dispatch crews, record times, key in times.Answer incoming phone calls, file, scanning, copy.

Requirements:
AccountabilitiesHandles multiple projects.Works under immediate supervision; typically reports to a supervisor or manager.Knowledge of commonly-used concepts, practices, and procedures within the field.Relies on experience and judgment to plan and accomplish goals.A certain degree of creativity and flexibility is required.Communicate information between field crews, supervisors, and management.DescriptionMust have computer skills in Microsoft Word, Excel and Outlook (knowledge of Service Titan is a Plus but not necessary)Detailed orientatedHigh level of multi-taskingExcellent communication skills and people skillsStrong ability to organizeNo previous new construction or HVAC knowledge is neededJob Type: Full-timeRemote Status: In-office positionApply today!PM22PI183259378

Keywords: Southern HVAC, Austin , Customer Service Representative, Professions , Austin, Texas