Customer Service Representative
Company: Southern HVAC
Location: Austin
Posted on: June 25, 2022
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Job Description:
Description:
Are you ready to Be Part of Something BIGGER!Fox Services is
looking for a dynamic CSR to join our thriving business that
believes in work-life balance and cares about YOU!Fox Services is a
40 year old Company and has always been focused on our valued
customers, and their HVAC, Plumbing and Electrical needs. Great
service means matching a customer's needs to the right product and
giving customers access to maintenance and service options to keep
their home appliances running properly and efficiently.Essential
Functions:Assist in Morning operations. Getting Technicians any
special instructions, last-minute scheduling, special customer
needs.Review Previous day Work for Accuracy missing information
Review and Manage calendar and schedule of next day jobs for
techniciansAssist in managing and ordering inventory for current
and future jobsProvide support to other departments with scheduling
and answering phones as neededWork closely with department and
installation manager to ensure jobs are ready for productionCreate
Purchase orders for material used on jobs Create Purchase orders
for Warehouse stockCommunicate with vendors as needed Assist in
managing/monitoring jobs through completionReview invoices for
accuracy Data EntryAssist dispatch when necessary; dispatch crews,
record times, key in times.Answer incoming phone calls, file,
scanning, copy.
Requirements:
AccountabilitiesHandles multiple projects.Works under immediate
supervision; typically reports to a supervisor or manager.Knowledge
of commonly-used concepts, practices, and procedures within the
field.Relies on experience and judgment to plan and accomplish
goals.A certain degree of creativity and flexibility is
required.Communicate information between field crews, supervisors,
and management.DescriptionMust have computer skills in Microsoft
Word, Excel and Outlook (knowledge of Service Titan is a Plus but
not necessary)Detailed orientatedHigh level of
multi-taskingExcellent communication skills and people skillsStrong
ability to organizeNo previous new construction or HVAC knowledge
is neededJob Type: Full-timeRemote Status: In-office positionApply
today!PM22PI183259378
Keywords: Southern HVAC, Austin , Customer Service Representative, Professions , Austin, Texas
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here to apply!
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