Senior Configuration Management Analyst

Company: TEKWISSEN -
Location: Taylor
Posted on: June 23, 2022

Job Description:

JOB DESCRIPTION:Configuration Management Services Analyst has oversight, administration, facilitation, and technical support of changes that affect ERCOT facilities, infrastructure, and software. Ensures audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation. Plans, directs, and coordinates release and change activities. Coordinates within the department, business units, and with the IT operations and infrastructure teams to ensure that the systems run and interface smoothly. Maintains and enforces the processes and procedures that govern management of the IT Operations and/or Delivery Services Corporate Standards, Policy and Procedures. Ensures adherence to departmental policies and procedures providing consistency and repeatability in the final solution for service delivery. Ensures compliance with related internal Corporate Standards, Policies and Procedures, and Regulatory requirements. Ensures proper planning, deployment, and decommission of changes to ERCOT's facilities, infrastructure and software. JOB DUTIES: - Understands and applies principles, theories, and concepts related to the profession and ERCOT's culture. - Exercises judgment within defined procedures and practices to determine appropriate action. - Impact is generally limited to specific assignments or projects. - May respond to inquiries and/or provide assistance and/or guidance to lower-level workers. ADDITIONAL JOB DUTIES: - Ensures that the standards of Software Configuration Management including configuration identification, configuration control, build management, process management, and environment management are implemented, maintained, and improved as required by business conditions - Maintains baselines for environments under release management control using manual or automated configuration management tools - Identifies and implements processes to strengthen, streamline and automate build processes - Drives the development and maintenance of build automation tools - Responsible for development and operations support of change and configuration management tools - Ensures accuracy and integrity of CMDB through process enforcement - Provides reports and metrics as requested whereby achievement and failure of process can be quantified - Control the receipt, identification, storage, and withdrawal of all supported Configuration Items - Provide an information service to facilitate the effective and efficient planning, release, and implementation of changes of Configuration Items - Preserve and retain all master copies of software and documentation for Configuration Items (CIs) registered with Configuration Management - Supports established configuration management policy and procedures to ensure related software and infrastructure changes are recorded timely, properly authorized, and respond with verification of updates to the Configuration Management Database (CMDB) - Assist with the development and maintenance of the major Configuration Management processes and procedures - Supports process compliance and generates reports for internal standards and policies, SOC controls, and NERC Regulatory requirements - Generates reports for internal, SOC, and NERC audits - Monitor and document defined IT services and infrastructure components - Track and distribute Software Configuration Management issues - Support development and maintenance of build and deployment of automated configuration management tools used in testing and production - Generate required reports and metrics - Track and maintain accuracy of user requests - Collaborate with appropriate resources internal and external Change and Configuration Management department regarding issues for configuration management - Perform and maintain baselines for environments under release management control - Assist in development and maintenance of source code change and software version control - Assist in preparation for compliance for audits EXPERIENCE: - Requires minimum 5 years related work experience in excess of degree requirements - Requires minimum 5 years progressively responsible experience in Change or Configuration Management, Release Management, or other relevant work experience - Prefers minimum 3 years progressively responsible experience in Service Now IT Service Management (CMDB) concepts EDUCATION:Bachelor's Degree: Business, Computer Science, Information Systems or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required CERTIFICATION: - ITIL Foundation (Preferred) - CMDB Certification (Preferred) Required Skills: - Requires minimum 5 years related work experience in excess of degree requirements - Requires minimum 5 years progressively responsible experience in Change or Configuration Management, Release Management, or other relevant work experience - Prefers minimum 3 years progressively responsible experience in Service Now IT Service Management (CMDB) concepts. - ITIL Foundation - CMDB Certification

Keywords: TEKWISSEN -, Austin , Senior Configuration Management Analyst, Professions , Taylor, Texas