Senior Configuration Management Analyst
Company: TEKWISSEN -
Location: Taylor
Posted on: June 23, 2022
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Job Description:
JOB DESCRIPTION:Configuration Management Services Analyst has
oversight, administration, facilitation, and technical support of
changes that affect ERCOT facilities, infrastructure, and software.
Ensures audit tracking, reliability, availability, correct
functionality, system integrity, and risk mitigation. Plans,
directs, and coordinates release and change activities. Coordinates
within the department, business units, and with the IT operations
and infrastructure teams to ensure that the systems run and
interface smoothly. Maintains and enforces the processes and
procedures that govern management of the IT Operations and/or
Delivery Services Corporate Standards, Policy and Procedures.
Ensures adherence to departmental policies and procedures providing
consistency and repeatability in the final solution for service
delivery. Ensures compliance with related internal Corporate
Standards, Policies and Procedures, and Regulatory requirements.
Ensures proper planning, deployment, and decommission of changes to
ERCOT's facilities, infrastructure and software. JOB DUTIES: -
Understands and applies principles, theories, and concepts related
to the profession and ERCOT's culture. - Exercises judgment within
defined procedures and practices to determine appropriate action. -
Impact is generally limited to specific assignments or projects. -
May respond to inquiries and/or provide assistance and/or guidance
to lower-level workers. ADDITIONAL JOB DUTIES: - Ensures that the
standards of Software Configuration Management including
configuration identification, configuration control, build
management, process management, and environment management are
implemented, maintained, and improved as required by business
conditions - Maintains baselines for environments under release
management control using manual or automated configuration
management tools - Identifies and implements processes to
strengthen, streamline and automate build processes - Drives the
development and maintenance of build automation tools - Responsible
for development and operations support of change and configuration
management tools - Ensures accuracy and integrity of CMDB through
process enforcement - Provides reports and metrics as requested
whereby achievement and failure of process can be quantified -
Control the receipt, identification, storage, and withdrawal of all
supported Configuration Items - Provide an information service to
facilitate the effective and efficient planning, release, and
implementation of changes of Configuration Items - Preserve and
retain all master copies of software and documentation for
Configuration Items (CIs) registered with Configuration Management
- Supports established configuration management policy and
procedures to ensure related software and infrastructure changes
are recorded timely, properly authorized, and respond with
verification of updates to the Configuration Management Database
(CMDB) - Assist with the development and maintenance of the major
Configuration Management processes and procedures - Supports
process compliance and generates reports for internal standards and
policies, SOC controls, and NERC Regulatory requirements -
Generates reports for internal, SOC, and NERC audits - Monitor and
document defined IT services and infrastructure components - Track
and distribute Software Configuration Management issues - Support
development and maintenance of build and deployment of automated
configuration management tools used in testing and production -
Generate required reports and metrics - Track and maintain accuracy
of user requests - Collaborate with appropriate resources internal
and external Change and Configuration Management department
regarding issues for configuration management - Perform and
maintain baselines for environments under release management
control - Assist in development and maintenance of source code
change and software version control - Assist in preparation for
compliance for audits EXPERIENCE: - Requires minimum 5 years
related work experience in excess of degree requirements - Requires
minimum 5 years progressively responsible experience in Change or
Configuration Management, Release Management, or other relevant
work experience - Prefers minimum 3 years progressively responsible
experience in Service Now IT Service Management (CMDB) concepts
EDUCATION:Bachelor's Degree: Business, Computer Science,
Information Systems or related field (Required) or a combination of
education and experience that provides equivalent knowledge to a
major in such fields is required CERTIFICATION: - ITIL Foundation
(Preferred) - CMDB Certification (Preferred) Required Skills: -
Requires minimum 5 years related work experience in excess of
degree requirements - Requires minimum 5 years progressively
responsible experience in Change or Configuration Management,
Release Management, or other relevant work experience - Prefers
minimum 3 years progressively responsible experience in Service Now
IT Service Management (CMDB) concepts. - ITIL Foundation - CMDB
Certification
Keywords: TEKWISSEN -, Austin , Senior Configuration Management Analyst, Professions , Taylor, Texas
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