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Remote Hands Technician, Lead

Company: W3BCLOUD
Location: Austin
Posted on: May 14, 2022

Job Description:


The Remote Hands Technician, Lead will work with and support all IT demands which may include, racking and stacking of equipment, cabling, cross connects, troubleshooting, inventory, etc. Internally, the Remote Hands Technician, Lead will work with the Operations, Ramp, and IT teams, as well as the local Data Center Provisioning team and Project Management to ensure relevant installations meet delivery dates. The Remote Hands Technician, Lead will be primarily responsible for responding to requests, troubleshooting IT equipment and assisting other members of the Team ensuring 100% IT uptime. This position is expected to report to the facility on a full time basis and occasionally be responsive to company emails and chats on a per needed basis outside of work hours.



  • Perform Remote Hands services including, but is not limited to the following:
    • Equipment Rack and Stack
    • Cable, terminate, and dress fiber or copper network cabling
    • Assist internal team with the diagnosis of hardware and software issues on equipment
    • Power cycling of equipment
    • Perform cabinet/cage audits
    • Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
    • Testing and troubleshooting of copper and fiber optic circuits
    • Perform migrations of equipment, power, or networking devices
    • Shipping and receiving of packages
    • Receive, install, and document cross connects of copper and fiber optic interconnections
    • Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
    • Provide timely updates using a computer-based ticketing system(s)
    • Perform and document inventory verification/counts
    • Draft and adhere to Standard Operating Procedures or Method of Procedures
    • Assist to maintain overall Data Center cleanliness and appearance
    • Work flexible shift schedules
    • Report to the facility within a 1-hour average for emergency assistance as needed

      • 5+ years of experience in Telecommunications or Data Center related field
      • Understanding of telecom structured cabling standards
      • Understanding of network device deployment
      • Ability to communicate written and verbally
      • Work flexible shift schedules
      • Provide rotational coverage as needed
      • Use of industry standard test equipment
      • Troubleshooting and root cause analysis skills
      • Professional business communication and interpersonal skills

        Desired (but not Required) Job Skills/Knowledge:
        • CompTIA A+ / Net + Certification
        • Linux
        • General knowledge of AC/DC electrical theory
        • Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
        • Effective organizational skills and attention to detail
        • Leadership and Team experience
        • Knowledge of Telcordia installation standards
        • Strong analytical skills
        • Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

          Meets physical demands of the position including:
          • Lift and handle up to 50 pounds
          • Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
          • Climb ladders (up to 16 feet) to reach plenum spaces


            This role is based on partner sites and will have office space to attend at.

            Why W3BCLOUD? W3BCLOUD is a joint venture between Advanced Micro Devices (NASDAQ:AMD), a leading high-performance computing, graphics and visualization technologies company, and ConsenSys, the leading blockchain software development and product company. Our team has 100+ years of global experience in Semiconductors, Data Centers, Blockchain, Crypto, Cloud and AI. Do you want to be part of building the future of Web3, we are excited to welcome your application.

Keywords: W3BCLOUD, Austin , Remote Hands Technician, Lead, Professions , Austin, Texas

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