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1393 - VTC Technician - Sr

Company: CoSolutions
Location: Austin
Posted on: May 14, 2022

Job Description:

Job DescriptionCoSolutions, Inc. is looking to hire a full-time Senior Video Teleconferencing/VTC Technician to work onsite in support of a unit that conducts intelligence, security and information operations for military commanders and national decision makers.OverviewMaintains all AV/VTC support missions for Army Futures Command and DoD Forces Command (FORSCOM) operations. Monitors Video Teleconferencing calls on SIPR/JWICS/NSA platforms for the continued military activities at 23 satellite locations. Assists in troubleshooting of Cisco Systems and manages daily Telepresence Management Suite (TMS) scheduling events for all AV/VTC operations. Responsibilities:

  • Daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, problem resolution and configuring rooms to meet requirements for scheduled conferences.
  • Performs troubleshooting of VTC and conference room equipment and executes repair or initiates trouble ticket to appropriate office for support of components and connections external to the site VTC system.
  • Performs routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity.
  • Resolves system operational problems by troubleshooting and performing fault isolation.
  • Schedules AV/VTC sessions, maintains a call schedule and coordinates reservations and scheduling of AV/VTC services with outside agencies for executive level users.
  • Performs setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions.
  • Provides client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
  • Acts as equipment custodian and performs inventory asset management and accountability functions.
  • Provides life cycle refresh projections for AV/VTC infrastructure and AV equipment build out projects.
  • Drafts Standard Operating Procedures (SOP) for VTC operations.
  • Troubleshoot systems failures and accessibility problems
  • Monitor system performance and track usage REQUIREMENTS
    • Clearance: U.S. Citizenship, TS/SCI Clearance, with the ability to obtain and maintain a CI poly.
    • Education: High School Diploma
    • Certifications: 8570 IAT Level II Compliance (CCNA-Security, CySA+, GICSP, GSEC, SSCP, or Security+ CE) required.
    • Experience: 4 years directly related experience in audio video support.
    • Hands-on experience in documenting design decisions, implementing, and troubleshooting the following technologies and project activities:
      • VTC Systems,
      • A/V Control Systems,
      • Audio digital signal processors,
      • Video switching matrixes,
      • Enterprise networked VTC systems,
      • A/V connectivity diagrams and IP protocols supporting A/V technologies.
      • Experience developing and delivering a trend analysis of system load, usage, and response.
      • Experience performing system security functions (including system security plans).
      • Working knowledge and experience configuring Tandberg/Cisco Codecs
      • Understanding of basic networking Desired Skills/Experience:
        • Working knowledge and experience configuring Tandberg/Cisco Codecs.
        • Understanding of basic networking. (Highly preferred) CoSolutions is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: CoSolutions, Austin , 1393 - VTC Technician - Sr, Professions , Austin, Texas

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