1393 - VTC Technician - Sr
Company: CoSolutions
Location: Austin
Posted on: May 14, 2022
Job Description:
Job DescriptionCoSolutions, Inc. is looking to hire a full-time
Senior Video Teleconferencing/VTC Technician to work onsite in
support of a unit that conducts intelligence, security and
information operations for military commanders and national
decision makers.OverviewMaintains all AV/VTC support missions for
Army Futures Command and DoD Forces Command (FORSCOM) operations.
Monitors Video Teleconferencing calls on SIPR/JWICS/NSA platforms
for the continued military activities at 23 satellite locations.
Assists in troubleshooting of Cisco Systems and manages daily
Telepresence Management Suite (TMS) scheduling events for all
AV/VTC operations. Responsibilities:
- Daily management of site VTC and Conference Room systems such
as scheduling VTC with external sites, problem resolution and
configuring rooms to meet requirements for scheduled
conferences.
- Performs troubleshooting of VTC and conference room equipment
and executes repair or initiates trouble ticket to appropriate
office for support of components and connections external to the
site VTC system.
- Performs routine performance testing to ensure VTC and other
conference room equipment computer servers and workstations operate
at optimal performance and capacity.
- Resolves system operational problems by troubleshooting and
performing fault isolation.
- Schedules AV/VTC sessions, maintains a call schedule and
coordinates reservations and scheduling of AV/VTC services with
outside agencies for executive level users.
- Performs setups, tests, adjustments, operations, and shutdowns
of equipment in support of AV/VTC sessions.
- Provides client consulting and training on control, interfaces,
and use of the audio/visual and VTC equipment.
- Acts as equipment custodian and performs inventory asset
management and accountability functions.
- Provides life cycle refresh projections for AV/VTC
infrastructure and AV equipment build out projects.
- Drafts Standard Operating Procedures (SOP) for VTC
operations.
- Troubleshoot systems failures and accessibility problems
- Monitor system performance and track usage REQUIREMENTS
- Clearance: U.S. Citizenship, TS/SCI Clearance, with the ability
to obtain and maintain a CI poly.
- Education: High School Diploma
- Certifications: 8570 IAT Level II Compliance (CCNA-Security,
CySA+, GICSP, GSEC, SSCP, or Security+ CE) required.
- Experience: 4 years directly related experience in audio video
support.
- Hands-on experience in documenting design decisions,
implementing, and troubleshooting the following technologies and
project activities:
- VTC Systems,
- A/V Control Systems,
- Audio digital signal processors,
- Video switching matrixes,
- Enterprise networked VTC systems,
- A/V connectivity diagrams and IP protocols supporting A/V
technologies.
- Experience developing and delivering a trend analysis of system
load, usage, and response.
- Experience performing system security functions (including
system security plans).
- Working knowledge and experience configuring Tandberg/Cisco
Codecs
- Understanding of basic networking Desired Skills/Experience:
- Working knowledge and experience configuring Tandberg/Cisco
Codecs.
- Understanding of basic networking. (Highly preferred)
CoSolutions is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment
without regard to gender, race, color, religion, sex, national
origin, disability status, protected veteran status, or any other
characteristic protected by law.
Keywords: CoSolutions, Austin , 1393 - VTC Technician - Sr, Professions , Austin, Texas
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