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IT Support Analyst

Company: Robin Healthcare
Location: Austin
Posted on: January 16, 2022

Job Description:

Have you ever felt let down by our healthcare system? (An understatement?) Us too. At Robin, we're on a mission to remove barriers to health, and we can't do it alone. Using a combination of cutting-edge technology and trained healthcare staff, we're taking care of medicine's backend burden so doctors can spend more time checking on their patients and less time checking boxes. We're building the way to better health and are looking for brilliant minds to join us.

What You'll Be Doing:

  • Onsite and remote support (2-3 days per week onsite)
  • Help build & maintain a consistent, scalable, supportable, and highly secure computer resources/platform for end users
  • Resolve Tier 1 & 2 IT support requests in a timely manner
  • Provide new remote user first day support and technology setup orientation as needed
  • Supporting end-user remote connections into client environments, diagnosing the issue and if needed, reach out to the client to resolve the challenge
  • Creating new content and updating IT Self Service Portal
  • Utilize Remote Management and Monitoring System to efficiently and effectively support users
  • Deploy IT automation scripts for process automation including patch management, software installation/updates, antivirus updates, security policy deployment/updates, new computer deployments, and anything else that can be automated to remove any manual intervention
  • Managing the lifecycle of user's hardware & software and maintaining inventory
  • Managing Google Suite Users/Groups/Shared Drives/Corporate Settings
  • Assist in security recommendations, identifying risks, HIPAA and SOC2 compliance within the scope of IT
  • Executing best-in-class security practices
  • Support in creation of security documentation
  • Managing and updating the password vault

    What You'll Bring:
    • Strong problem solving/analytical/critical thinking skills
    • Self-starter with excellent organizational, administrative and interpersonal skills
    • Ability to multi-task and work in a fast-paced high growth environment
    • Ability to work independently, with a team, with the user base, and customers in a professional manner
    • Coordinate well with team members through chat, project management tooling, and in person
    • Ability to effectively escalate issues that arise by knowing when it is time to escalate and clearly document and relay the symptoms, troubleshooting performed, end user expectations/needs, and any recommendations to further explore
    • Ability to develop good rapport and build strong relationships with user base and teammates
    • Exercise patience and professionalism during stressful situations
    • 2+ years of level 1 and 2 PC technical support of Windows 10 desktop, Mac OS X operating systems, and Google Suite/Workspaces in a professional environment
    • Scripting a plus (PowerShell, VB script, AutoIT, PERL, Bash, Apps Scripts, etc.)
    • CompTIA A+, N+, and Security+ certification/level of knowledge
    • Flexible work availability, for occasional nights and weekends as required

      What We Offer
      • Mission driven team: Make a positive difference in the lives of doctors and patients.
      • No-barrier culture: We value self-starters, avoid anything that resembles micromanagement and empower our people to grow at their own pace.
      • Freedom to decide how and where you work
        • 100% remote or a WeWork space of your choice
        • PC or Mac laptop
        • Home office setup stipend
        • Generous stock options
        • Unlimited paid time off: Everyone must take at least two weeks off. We encourage taking even more time and fully disconnecting from work.
        • Great benefits: Medical, dental, vision, life, disability, 401(k), discounted pet insurance
        • The ability to build your work around your life:
          • Flexible scheduling
          • Paid family leave (up to 16 weeks)
          • Family-friendly work environment
          • Investment into your career with development and education resources
          • Be part of the Robin flock: We're a bunch of incredibly smart, driven, problem-solving people connected by a single purpose: to do the most good.
            • We stay connected through technology, without the commute or forced fun.
            • Because nothing beats face-to-face conversations, we meet up in person whenever we can.
              Equal Opportunity Employer: Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Robin Healthcare is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

              To request reasonable accommodation or if you need assistance to complete the job application, contact hiring@robinhealthcare.comby Jobble

Keywords: Robin Healthcare, Austin , IT Support Analyst, Professions , Austin, Texas

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