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Implementation Architect

Company: Keysight Technologies
Location: Austin
Posted on: January 16, 2022

Job Description:

We empower organizations to create amazing digital experiences.
At Eggplant, (a Keysight Technologies company) we help organizations put the user at the center of the testing process to quickly and continuously create amazing digital experiences. Our Digital Automation Intelligence Suite creates and executes tests, captures and monitors results, and generates predictive analytics to test the true end-to-end user journey.Companies worldwide use Eggplant to surpass their competitors, boost productivity, and delight customers. How? By dramatically enhancing the quality, responsiveness, and performance of their software applications across different interfaces, platforms, browsers, and devicesincluding mobile, IoT, and desktopin agile, DevOps, and innovative application and data environments.If you enjoy working with a collaborative and fun team then you'll love it here at Eggplant!
About the Role:
We are looking for an Technical Account Manager / Implementation Architect to join our team.Implementation Architects will do whatever it takes to ensure both a successful implementation and ongoing usage of Eggplant products in accordance with best practices. They will deliver services (including test asset delivery for scripts and models and other projects as required) and provide in-depth technical assistance for their aligned customers to ensure that business and testing goals are achieved through effective utilization of Eggplant products. Working closely with Customer Success, Technical Services and the Product and Engineering teams the Implementation Architects are a customer-obsessed team ensuring that the customer comes first.Typical Implementation Architect activities include:

  • Test Asset creation and maintenance.
  • Work alongside customers to deliver key projects such as upgrades, integrations, migrations and other projects as required.
  • Technical Issue Resolution
  • Customer Training.
  • Pro-active regular technical check-ins to ensure customers are following best practices.
  • Managed Product Delivery engagements.
  • Long term delivery opportunities to improve customers testing maturity.
  • Maintaining Eggplants Online Training and Certification material.
    Bonus Skills and qualifications:
    • ISTQB Advanced Level Test Automation Engineer
    • 10+ years experience with software development languages (Java, C# and Python), methodologies and enterprise networking.
    • Experience with the Eggplant range of tools.
    • 10+ years experience working in a customer facing post-sales role.
      About You:
      Candidates will need to exhibit the following behaviors to be successful in the role:
      • High standards and a passion for excellence
      • Desire to exceed expectations; not satisfied with good enough
      • Creative; able to analyze problems and derive solutions using multiple approaches
      • Able to collaboratively work towards common goals
      • Attentive to detail, logical, and analytical
      • Strong leadership and personal accountability
      • Completely and relentlessly customer-focused
      • Strong personal communication skills.

        Keysight is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any disability or any other protected categories under all applicable Jobble

Keywords: Keysight Technologies, Austin , Implementation Architect, Professions , Austin, Texas

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