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Associate Analyst, Expertise on Demand (Remote East Coast)

Company: Mandiant
Location: Austin
Posted on: January 16, 2022

Job Description:

Company Description

Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant's approach helps organizations develop more effective and efficient cyber security programs and instills---confidence in their readiness to defend against and respond to cyber threats.

Job Description

Expertise---On---Demand is a prepaid, annual subscription that provides flexible access to Mandiant's industry-recognized cybersecurity expertise and threat intelligence.------In addition to access to a range of---cybersecurity---services,---the service provides---on---demand---assistance from intelligence---analysts and researchers, access to Mandiant intel holdings, daily threat media highlights and quarterly threat briefings.

As a---Customer---Operations---Analyst---on the Expertise---On---Demand team, you will use your blend of customer service skills, cybersecurity---awareness---and business acumen,---to---connect our customers with the Mandiant---expertise they need to solve their cybersecurity challenges.---You will capture and evaluate our customers' requests and identify the best ways to provide answers from Mandiant's experts.---You will support business processes required to deliver accurate financial and customer reporting.

What You Will Do:
Interact with our customers---to identify, scope, and drive actions related to requests for---Expertise---On---Demand service delivery
Be responsible for documenting cases to reflect the actions taken, setting appropriate---expectations, and informing customers of case status and---next---steps
Follow up with internal service delivery teams to ensure timely case closure
Provide---exceptional---interactions---and deliver positive customer---experience
Create opportunities to engage with our customers---to---drive service adoption
Deliver Client Onboarding---webinars
Perform entitlement checks, provision new users and accounts
Support---renewals---campaigns - including reporting on health of the campaigns
Support Month-end revenue recognition processes
Identify opportunities to programmatically improve customer experience, drive projects under the guidance of leadership team
Strive to make our teams work as efficient as possible by improving or creating and automating processes,

Qualifications

Minimum Requirements:
Experience working in---customer---facing environment with enterprise clients
Experience fielding questions and requests from clients, and providing timely and comprehensive responses to executive level clients
Excellent written English communication skills
Strong level of expertise in Microsoft suite of tools, Salesforce.com applications, Microsoft Power BI an advantage
Security and privacy focused, aware of broad cybersecurity landscape
Extremely---detail oriented---to support accurate financial reporting, comfortable working with data and reporting tools
2+ years-experience of Sales Operations,---Customer---Operations---or---Sales Support experience in the technology industry

Additional Qualifications:
Problem solver with keen attention to detail,---curious.
Excellent written and verbal communication skills
Commercial awareness
Thrives in a---multi-tasking---environment
Ability---to understand broader business and financial issues and juggle multiple projects and tasks
Ability to work independently and excel in a fast growing/fast paced environment delivering accuracy

The role will include extensive coordination with multiple internal---teams-------Sales, Professional services, Incident---Response, Intelligence,---Sales Operations, Individual must be able to work in a team environment, be self-motivated,---mature,---well-organized and extremely detail-oriented.

Additional Information

At Mandiant we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

This is a regionally-based role that must be located within the eastern time zone.

Keywords: Mandiant, Austin , Associate Analyst, Expertise on Demand (Remote East Coast), Professions , Austin, Texas

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