IT Support Technician
Company: Frankenstein Computers
Posted on: November 22, 2021
Frankenstein Computers is a dynamic IT support and computer
repair company that has been growing in Austin since 1999. Our
operations are expanding and we are looking for a highly qualified
individual to join our team/family. We work Monday Friday, 8 to 5
and although there is usually overtime available, it is never
mandatory. We offer a 3% matched retirement plan and paid time off
after 30 days. Technician Duties: * This will be a multi-faceted
role, providing support both remotely and on-site as needed. *
Perform routine maintenance on workstations and network equipment.
* Troubleshoot and issues on PCs and MACs. * Troubleshoot and
repair network malfunctions, connections to printers, other
peripherals. * Provide over the phone, remote client support. *
Troubleshoot and repair software issues on client systems remotely.
* Perform preventative maintenance and repairs for internal
workstations & notebooks as needed. * Document, track, monitor, and
close open tickets to ensure a timely resolution using company
procedures and best practices. * Must be able to demonstrate the
ability to figure it out and have strong Google-Fu. * Positive
Attitude * Must be able to follow instruction * Excellent
interpersonal skills * Wireless networking. This position is a
front-line, customer facing role, so solid communications skills
are critical for success. Must have strong customer service skills.
Must have reliable transportation and valid drivers license.
Keywords: Frankenstein Computers, Austin , IT Support Technician, Professions , Austin, Texas
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