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IT Support Technician

Company: Frankenstein Computers
Location: Austin
Posted on: November 22, 2021

Job Description:

Frankenstein Computers is a dynamic IT support and computer repair company that has been growing in Austin since 1999. Our operations are expanding and we are looking for a highly qualified individual to join our team/family. We work Monday Friday, 8 to 5 and although there is usually overtime available, it is never mandatory. We offer a 3% matched retirement plan and paid time off after 30 days. Technician Duties: * This will be a multi-faceted role, providing support both remotely and on-site as needed. * Perform routine maintenance on workstations and network equipment. * Troubleshoot and issues on PCs and MACs. * Troubleshoot and repair network malfunctions, connections to printers, other peripherals. * Provide over the phone, remote client support. * Troubleshoot and repair software issues on client systems remotely. * Perform preventative maintenance and repairs for internal workstations & notebooks as needed. * Document, track, monitor, and close open tickets to ensure a timely resolution using company procedures and best practices. * Must be able to demonstrate the ability to figure it out and have strong Google-Fu. * Positive Attitude * Must be able to follow instruction * Excellent interpersonal skills * Wireless networking. This position is a front-line, customer facing role, so solid communications skills are critical for success. Must have strong customer service skills. Must have reliable transportation and valid drivers license.

Keywords: Frankenstein Computers, Austin , IT Support Technician, Professions , Austin, Texas

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