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Business Analyst - Global Quality Operations

Company: Ursus
Location: Austin
Posted on: November 22, 2021

Job Description:

Job Title: Business Analyst - Global Quality Operations
Location: Austin, TX
Duration: 1 Year

Summary:
Global Quality Operations teams drive accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors supporting content moderation. We partner directly with the vendors to understand how well they're performing from a quality standpoint, capture root cause analysis, and drive cross-functional alignment on action plans to drive improvements.

We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and problem-solving skills. Successful candidates for this team are adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully lead initiatives across various teams, countries and time zones.

Responsibilities:
Drive vendor accountability for meeting quality performance metrics through comprehensive reporting on error trends, root cause analysis, and targeted action plans.
Demonstrate operational excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions.
Launch/maintain quality programs for new processes and tools/products, collaborating with cross-functional and cross-regional teams.
Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects.
Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals.
Be a champion of change management for internal and external projects and initiatives.
Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines.
Travel domestically and internationally when needed (

Minimum Requirements:
5+ years of program management or process excellence experience
4+ years experience with Excel (PivotTable, Charts, Statistical 4+ functions) and leveraging data visualization tools (Tableau, Power, 4+ BI)
Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences
Comfortable with a rapidly-changing environment with a goal-oriented approach

Preferred Requirements:
Program management or process excellence experience specifically in quality
5+ years of experience initiating and driving complex projects to
5+ completion with minimal guidance
Experience working in a technology company or IT consulting firm
Experience with complex process design, implementation, and improvement
Lean/Six Sigma background in a quality setting

IND123

Keywords: Ursus, Austin , Business Analyst - Global Quality Operations, Professions , Austin, Texas

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