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Campus Computer Technician - IDEA Greater Austin (21-22)

Company: IDEA Public Schools
Location: Austin
Posted on: May 6, 2021

Job Description:

Description Position at IDEA Public Schools About IDEA Public Schools : At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities! IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve over 65,000 students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions an d new launches in Tampa Bay , FL (2021) , and Jacksonville, FL (2022) ! When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. To learn more about IDEA, check out this . About Austin Austin is a vibrant city filled with a rich cultural heritage and is ranked as the #1 Best Place to Live for the second year in a row by U.S. News and World Report. The city of Austin is the state capital and holds the ranking as the 11 th largest city in the United States. Currently, Austin is home to 16 of IDEA's schools and serves nearly 7,800 students at campuses in Greater Austin. In a city that is a hub for knowledge, IDEA is working to support the community through education, which is the single most effective anti-poverty strategy we possess as a nation. This is why we focus on AP courses for all students, college acceptance, and matriculation. Only 1 in 8 Austin students graduate college ready. Changing this statistic is part of the promise IDEA makes to current and incoming students. Our goal is to serve over 10,000 students by 2022. Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction throughhighly-functionalcampus technology. Accountabilities: 95% ofHelpDesktickets are completed within 48 hours, with 40% completeremotely

  • Work with and report to APO on campus technology requests.
  • Communicate with all clients within 24 hours aboutrepairs
  • Partner up with Helpdesk manager on reporting to identify and track goals and trends.
  • Complete standard tickets on time and follow up with customers.
  • Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
    • Offer technology quotes and solutions for assignedcampuses 2.90% customer satisfaction on Zendesk tickets (surveys)
      • Ensure every ticket completed is bookended with communication withcustomer
      • Educate end users after a job is complete to further knowledge and bestpractices
      • Check back with customer to ensure reliability afterservice 3.100% of schools are safe and operational one week beforeFDOS
        • Outline and schedule major tasks and milestones to track progress at eachsite
        • Coordinate with campus and central office stakeholders to ensure all dependencies are managed to properexecution
        • Escalate major and minor risks to relevantactors 4. Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS
          • Lead Information Security and Privacy practices at the campuses
          • Build a strong security culture at each campus through risk management, education, anddeterrence
          • Practice and share best practice around proper use oftechnology
          • Initiate incidence reporting with campus leadership and HQ personnel to manage all securitybreaches 5. 100% of Campus Operating Projects completed on time based on CampusPlaybook
            • Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup andBOY
            • Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech. 6. Live Values of IDEA
              • Believes and is committed to our mission: that all studentsare capable of gettingto and throughcollege
              • Is driven by outcomes and results, and wants to be held accountable forthem
                • Has a propensity for action, willing to make mistakes by doing in order to learn andimprovequickly
                • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity andchange
                • Seeks and responds well to feedback, which is shared often and freely across all levels of theorganization
                • Works through silos and forges strong cross-departmental relationshipsin order toachieveoutcomes
                • Embodies IDEA's corevalues Staffing Level: IDEA Public Schools has one IT technician for every 2-3 campuses, calculated by adding one technician by region for every 1200 additional devices (computers and tablets). Competencies:
                  • Mission Focus - focuses on IDEA's core purpose of getting all students intocollege
                  • Record of Results - holds high expectations for self and others to achieve and surpass intendedgoals
                    • Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiablegoals
                    • Communication - effectively conveys information using a variety of channels andtechniques
                    • Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide futuredecisions Qualifications:
                      • Education: Bachelor's degree in computer science or information systems
                        • Experience: Two years of technical support experience Licenses or Certifications: None Knowledge and Skills:
                          • Knowledge of computer hardware and software applications
                          • Ability to analyze and resolve computer hardware and softwareproblems
                          • Knowledge of technologies available for use in instructional setting
                            • Ability to repair computer and technologyequipment
                            • Strong organizational, communication, and interpersonal skills Compensation: Salaries for people entering this role typically start between $18.49 - $21.26, commensurate with relevant qualifications and experience. IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

Keywords: IDEA Public Schools, Austin , Campus Computer Technician - IDEA Greater Austin (21-22), Professions , Austin, Texas

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