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Salesforce Principal Consultant - 7Summits

Company: IBM Computing
Location: Austin
Posted on: April 8, 2021

Job Description:

IBM Salesforce Principal Consultant - 7Summits in Austin , Texas Introduction 7Summits, an IBM Company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients' business processes through collaboration and automation. Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster. 7Summits, and IBM Company, is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider. Principal Consultants play a critical role in helping 7Summits' customers achieve the business value they seek from the Community-led, multi-cloud solutions we provide, as well as helping to grow our company through client satisfaction and value realization. Our Principal Consultants serve as a primary contact person between our company and our clients, with ability to effectively understand our client's business environment and identify needs and opportunities, and then mapping their needs to our comprehensive portfolio of services, capabilities and solutions. Principal Consultants often begin involvement with clients during the Sales cycle to help define, shape and propose a solution for our clients, and then continue throughout the delivery lifecycle. During the sales process, they collaborate with the Sales process leader to drive activities such as structuring, preparing content for and leading client meetings and conversations to understand, analyze and identify opportunity areas, adapting and shaping our solution and services approach to align with client needs and circumstances, the development of effort and cost estimates, and the creation of sales assets including proposals, presentations, RFP responses, and resulting commercial agreements such as Statements of Work. During the Delivery process, they lead, guide and control solution delivery activities and make decisions on the way forward by acting as liaisons between the client and the solution delivery team. These responsibilities include analyzing and reviewing project deliverables to ensure alignment of solution delivery with both client needs and commercial agreements, providing appropriate solutions to issues and problems as they arise, and directly dealing with the client to clearly understand its needs to then provide possible solutions for the client's consideration. They build a relationship with client leadership to guide them from the beginning to the end of the project, and working with the 7Summits Project Manager to ensure that the team is addressing the client's needs in such a way as to maximize the business value customers derive from the community-led, multi-cloud solutions 7Summits provides, resulting in highly satisfied, long-term, profitable customer relationships. Principal Consultants also build 'trusted advisor' relationships with client leadership by proactively developing and maintaining a 'big picture' perspective for our Strategic clients, educating the client and our Sales teams on leading practices and opportunities, and helping build business cases to help justify ongoing investments in 7Summits solutions. They also stay abreast of trends and best practices related to 7Summits solutions, from industry, audience, use cases, and platform perspective. Your Role and Responsibilities Key responsibilities this role is expected to effectively demonstrate are as follows: General Maintain a deep understanding of 7Summits' products, services, resources/skill sets and delivery methodologies. Broad-based familiarity with community-led, multi-cloud best practices, including community planning & strategy development, implementation/launch, driving user adoption and activation, and ongoing management of online communities to drive business outcomes. Monitor and maintain awareness of Salesforce platform releases and impacts on customers/projects. Sales/Business Development: Contribute to successful business development activities by helping build awareness of the 7Summits brand, qualifying and proposing new business, and successfully closing new business at both net new and existing accounts. Responsibilities include: Opportunity Assessment/Selling Asset Development: Supporting pre-sales activities to assess a client situation/opportunity and then guiding/driving the development of compelling and market relevant documents and materials, including writing, reviewing and approving proposals and associated estimates. Solution Shaping: Supporting pre-sales activities to assess a client situation/opportunity, and then appropriately leveraging 7Summits Solution Model, comprehensive competencies, and portfolio of assets and related offerings to define overall solutions to meet prospective client needs, collaborating with both sales and delivery resources to define appropriate solution and sales strategies. Commercial Agreement Development: Guiding and contributing to developing, reviewing, refining client engagement documents (e.g. Statements of Work, Change orders). Demand/Resource Planning: Collaborating with Sales and Delivery leadership to support sales forecasting and resource planning activities, including the definition of specific resource requirements, levels, and timing to foster effective allocation and staffing of 7Summits team members. Sales Collaboration: Building / leveraging productive relationships with business development and alliance partner resources to help assess and qualify opportunities. Demand Generation/Marketing Support: Participating and driving net new leads through thought leadership events and other marketing channels - attending or speaking at conferences, authoring white papers / blogs / thought leadership materials, other promotional activities that successfully lead to new business. Solution Delivery: Building and maintaining profitable relationships with key Accounts by consistently leading our efforts to deliver high value community-led, multi-cloud solutions for our strategic clients. Client relationship management - building long-term, profitable relationships with key accounts, developing 'trusted advisor' relationships with client leadership. Solution Delivery leadership - includes understanding customers' business objectives, success measures or other key performance indicators (KPIs) and working across all competency teams to align efforts to deliver impactful, high quality solutions at assigned accounts. Project Execution Oversight - working with the Project Manager to define and monitor project approach, including work plans, resource strategies, milestone checkpoints, etc., to foster on-time, on-budget completion of engagements with high-quality outcomes that meet or exceed client expectations while achieving target margins from 7Summits perspective. Account management - facilitating ongoing communications and guiding efforts to develop formal client solution-delivery related agreements (e.g. SOW's, change orders) at assigned accounts. Achieve a target billable utilization of 65% (26 hrs/wk). Required Technical and Professional Expertise Basic skills and requirements needed to perform in this role are as follows: Bachelor's or advanced degree, preferred. Experience with solutions leveraging web-based technologies, including Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud. 8 - 10+ years of Business or Management Consulting experience, focused on delivering online business process, collaboration, community and/or Salesforce-based solutions (or similar web-based/digital development projects). 3 - 5+ years of Project Management experience using both waterfall and agile methodologies. Familiarity with data analysis tools and methodologies. Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint). Strong written, verbal and presentation communication skills. Preferred Technical and Professional Expertise N/A About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence. Your Life @ IBMWhat matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application. IBM intends this job to be performed entirely outside of Colorado. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM Computing, Austin , Salesforce Principal Consultant - 7Summits, Professions , Austin, Texas

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