Salesforce Principal Consultant - 7Summits
Company: IBM Computing
Location: Austin
Posted on: April 8, 2021
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Job Description:
IBM Salesforce Principal Consultant - 7Summits in Austin , Texas
Introduction 7Summits, an IBM Company, is the leader in
community-driven digital transformation solutions that empower
customers, enable partners, and unleash employees. Our proven
approach combines strategic consulting, user-centered experience
design, and deep technical expertise to improve clients' business
processes through collaboration and automation. Our Salesforce
Lightning Accreditation recognizes our suite of solution
accelerators, including Community Lightning Bolts and Lightning
Components. These proprietary tools help clients implement
high-quality solutions faster. 7Summits, and IBM Company, is a
Salesforce Platinum-level Consulting Partner, a two-time recipient
of Salesforce Venture funding, and is recognized by industry
analysts and observers as a standout digital solutions provider.
Principal Consultants play a critical role in helping 7Summits'
customers achieve the business value they seek from the
Community-led, multi-cloud solutions we provide, as well as helping
to grow our company through client satisfaction and value
realization. Our Principal Consultants serve as a primary contact
person between our company and our clients, with ability to
effectively understand our client's business environment and
identify needs and opportunities, and then mapping their needs to
our comprehensive portfolio of services, capabilities and
solutions. Principal Consultants often begin involvement with
clients during the Sales cycle to help define, shape and propose a
solution for our clients, and then continue throughout the delivery
lifecycle. During the sales process, they collaborate with the
Sales process leader to drive activities such as structuring,
preparing content for and leading client meetings and conversations
to understand, analyze and identify opportunity areas, adapting and
shaping our solution and services approach to align with client
needs and circumstances, the development of effort and cost
estimates, and the creation of sales assets including proposals,
presentations, RFP responses, and resulting commercial agreements
such as Statements of Work. During the Delivery process, they lead,
guide and control solution delivery activities and make decisions
on the way forward by acting as liaisons between the client and the
solution delivery team. These responsibilities include analyzing
and reviewing project deliverables to ensure alignment of solution
delivery with both client needs and commercial agreements,
providing appropriate solutions to issues and problems as they
arise, and directly dealing with the client to clearly understand
its needs to then provide possible solutions for the client's
consideration. They build a relationship with client leadership to
guide them from the beginning to the end of the project, and
working with the 7Summits Project Manager to ensure that the team
is addressing the client's needs in such a way as to maximize the
business value customers derive from the community-led, multi-cloud
solutions 7Summits provides, resulting in highly satisfied,
long-term, profitable customer relationships. Principal Consultants
also build 'trusted advisor' relationships with client leadership
by proactively developing and maintaining a 'big picture'
perspective for our Strategic clients, educating the client and our
Sales teams on leading practices and opportunities, and helping
build business cases to help justify ongoing investments in
7Summits solutions. They also stay abreast of trends and best
practices related to 7Summits solutions, from industry, audience,
use cases, and platform perspective. Your Role and Responsibilities
Key responsibilities this role is expected to effectively
demonstrate are as follows: General Maintain a deep understanding
of 7Summits' products, services, resources/skill sets and delivery
methodologies. Broad-based familiarity with community-led,
multi-cloud best practices, including community planning & strategy
development, implementation/launch, driving user adoption and
activation, and ongoing management of online communities to drive
business outcomes. Monitor and maintain awareness of Salesforce
platform releases and impacts on customers/projects. Sales/Business
Development: Contribute to successful business development
activities by helping build awareness of the 7Summits brand,
qualifying and proposing new business, and successfully closing new
business at both net new and existing accounts. Responsibilities
include: Opportunity Assessment/Selling Asset Development:
Supporting pre-sales activities to assess a client
situation/opportunity and then guiding/driving the development of
compelling and market relevant documents and materials, including
writing, reviewing and approving proposals and associated
estimates. Solution Shaping: Supporting pre-sales activities to
assess a client situation/opportunity, and then appropriately
leveraging 7Summits Solution Model, comprehensive competencies, and
portfolio of assets and related offerings to define overall
solutions to meet prospective client needs, collaborating with both
sales and delivery resources to define appropriate solution and
sales strategies. Commercial Agreement Development: Guiding and
contributing to developing, reviewing, refining client engagement
documents (e.g. Statements of Work, Change orders). Demand/Resource
Planning: Collaborating with Sales and Delivery leadership to
support sales forecasting and resource planning activities,
including the definition of specific resource requirements, levels,
and timing to foster effective allocation and staffing of 7Summits
team members. Sales Collaboration: Building / leveraging productive
relationships with business development and alliance partner
resources to help assess and qualify opportunities. Demand
Generation/Marketing Support: Participating and driving net new
leads through thought leadership events and other marketing
channels - attending or speaking at conferences, authoring white
papers / blogs / thought leadership materials, other promotional
activities that successfully lead to new business. Solution
Delivery: Building and maintaining profitable relationships with
key Accounts by consistently leading our efforts to deliver high
value community-led, multi-cloud solutions for our strategic
clients. Client relationship management - building long-term,
profitable relationships with key accounts, developing 'trusted
advisor' relationships with client leadership. Solution Delivery
leadership - includes understanding customers' business objectives,
success measures or other key performance indicators (KPIs) and
working across all competency teams to align efforts to deliver
impactful, high quality solutions at assigned accounts. Project
Execution Oversight - working with the Project Manager to define
and monitor project approach, including work plans, resource
strategies, milestone checkpoints, etc., to foster on-time,
on-budget completion of engagements with high-quality outcomes that
meet or exceed client expectations while achieving target margins
from 7Summits perspective. Account management - facilitating
ongoing communications and guiding efforts to develop formal client
solution-delivery related agreements (e.g. SOW's, change orders) at
assigned accounts. Achieve a target billable utilization of 65% (26
hrs/wk). Required Technical and Professional Expertise Basic skills
and requirements needed to perform in this role are as follows:
Bachelor's or advanced degree, preferred. Experience with solutions
leveraging web-based technologies, including Salesforce Sales
Cloud, Service Cloud, Community Cloud and/or Marketing Cloud. 8 -
10+ years of Business or Management Consulting experience, focused
on delivering online business process, collaboration, community
and/or Salesforce-based solutions (or similar web-based/digital
development projects). 3 - 5+ years of Project Management
experience using both waterfall and agile methodologies.
Familiarity with data analysis tools and methodologies. Proficient
in Microsoft Office (Outlook, Excel, Word and PowerPoint). Strong
written, verbal and presentation communication skills. Preferred
Technical and Professional Expertise N/A About Business UnitIBM
Services is a team of business, strategy and technology consultants
that design, build, and run foundational systems and services that
is the backbone of the world's economy. IBM Services partners with
the world's leading companies in over 170 countries to build
smarter businesses by reimagining and reinventing through
technology, with its outcome-focused methodologies,
industry-leading portfolio and world class research and operations
expertise leading to results-driven innovation and enduring
excellence. Your Life @ IBMWhat matters to you when you're looking
for your next career challenge? Maybe you want to get involved in
work that really changes the world? What about somewhere with
incredible and diverse career and development opportunities - where
you can truly discover your passion? Are you looking for a culture
of openness, collaboration and trust - where everyone has a voice?
What about all of these? If so, then IBM could be your next career
challenge. Join us, not to do something better, but to attempt
things you never thought possible. About IBMIBM's greatest
invention is the IBMer. We believe that progress is made through
progressive thinking, progressive leadership, progressive policy
and progressive action. IBMers believe that the application of
intelligence, reason and science can improve business, society and
the human condition. Restlessly reinventing since 1911, we are the
largest technology and consulting employer in the world, with more
than 380,000 IBMers serving clients in 170 countries. Location
StatementFor additional information about location requirements,
please discuss with the recruiter following submission of your
application. IBM intends this job to be performed entirely outside
of Colorado. Being You @ IBMIBM is committed to creating a diverse
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
pregnancy, disability, age, veteran status, or other
characteristics. IBM is also committed to compliance with all fair
employment practices regarding citizenship and immigration
status.
Keywords: IBM Computing, Austin , Salesforce Principal Consultant - 7Summits, Professions , Austin, Texas
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