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Applications / Systems Analyst

Company: RavenTek
Location: Austin
Posted on: April 8, 2021

Job Description:

RavenTek is in need of an Applications/System Analyst with extensive IT experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk.With the expansion of monitored applications, the Enterprise Performance Monitoring and Reliability - EPMR (formerly the ECO/ECC) will need additional analysts to rapidly identify trends to prevent incidents or more quickly resolve major incidents through improved Root Cause Analysis capabilities. Additionally, the Application Analyst must have experience in conducting analysis of various commercial off-the-shelf computer applications and internal applications and identify strengths and weaknesses for use in different environments. The Applications / System Analyst must also have experience in the study of application and the consumption of system resources and be able to detect problems such as dead locks, run away jobs as well as security issues. An Application Analyst must be able to direct and guide junior members of a project team and give feedback to developers..

Required Security Clearance: US Citizen or Green Card Holder with the ability to obtain a Public Trust.Required Administrations Skills: --- Large infrastructure environment experience. --- Knowledge and understanding of troubleshooting, incidents and problems, work to resolve issues timely and determine fault or underlying issue. Work with both customer and vendor personnel.--- Escalate or transfer tickets appropriately to VA staff that can resolve the issue further.--- Coordinate with stakeholders of ticket status or request system changes.--- Maintain accurate documentation for assigned workspace and procedures, updating procedures including, but not limited to software, hardware layers.--- Ability to work with customers of various technical abilities. --- Understand and utilize de-escalation techniques when working with difficult customers.--- Work independently and receive minimal guidance on work assignments.--- Comfortable moving from one project or issue to another rapidly and without notice. --- Extensive server hardware troubleshooting knowledge and experience. Required Tool Skills:--- Extensive server hardware troubleshooting knowledge and experience. --- Monitor and report on application behavior analytics, conducts smart triage by identifying, diagnosing, and coordinating resolution of performance problems before they impact end users, and participates in rapid root cause diagnosis of problems occurring within the application and infrastructure.--- Monitor high value Business-centric transactions and manages response actions.--- Required operational experience with Service Now, Introscope, Splunk, AppDynamics, and Dynatrace application monitoring toolsets. --- Identify the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning).--- Detect change of state conditions that have significance for management of Configuration Items (CIs) and IT services.--- Ensure all events are communicated IAW SOP and/or takes further corrective action with the application owner.--- Participate in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed.--- Escalate as per criticality matrix definitions.--- Notify the internal/external stakeholders per procedure.--- Provide APM input to daily shift reports and metrics.Preferred Requirements: --- Data Center experience --- Experience with Solar Winds, XpoLog, CA Tools (UIM, Spectrum), and Aternity.Required Education and Experience:--- A Bachelor's Degree in Computer Science, Engineering, Math, or equivalent with 5 years of experience. 13 total years of relevant experience may be substituted for education. Employment Type: Full Time / Permanent Working Conditions: Business work hours are 7:00am - 3:30pm (Mon-Fri), 2:00pm - 10:30pm (Tues - Sat), 10:00pm - 6:30am (Sun-Thu), this position is onsite at the AITC.Physical Requirements:--- Sitting for extended periods of timeBackground Screening/Check/Investigation: Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire.ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.PM20 PI133379586

Keywords: RavenTek, Austin , Applications / Systems Analyst, Professions , Austin, Texas

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