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IT Support Analyst

Company: Greater Texas Credit Union
Location: Austin
Posted on: February 25, 2021

Job Description:

Company Description

Our organization has won the Top Workplace award every year since 2012! The culture at Greater Texas Credit Union values work-life balance and we live by strong core values like integrity, compassion and dedication. We want employees who are passionate about providing a top-tier experience to our members and fellow employees alike. If this resonates with you, please check out all the details for this role below and apply today.

Job Description

  • Shift Hours are M-F 10:30-7:30p, rotating Saturday schedule.
  • Install Configure and Troubleshoot computer equipment, peripherals, software, and services.
  • Provide technical support and training to assist all departments with technology equipment and applications, both remotely and in person.
  • Diagnose hardware, software, and system problems reported to Help Desk.
  • Assist with recurring computer operator type core banking systems responsiblities.
  • Analyze and troubleshoot technology equipment, software and services to ensure high availability.
  • Collaborate with users and vendors to achieve the same.
  • Ensure that all calls, emails and verbal requests are properly documented in the Help Desk system.
  • Assist with procurement of reliable and efficient end user technology equipment, software and services at competitive costs.
  • Assist with IT hardware and software inventory management.
  • Assist with the technology budgeting process by researching and gathering information required to budget for end user technology equipment, software and services.
  • Assist with disaster recovery and business resumption planning for end user computing.
  • Stay current with technologies and applications used by our users.
  • Recommend ways to improve operational efficiencies leveraging new and existing technology.
  • Participate in IT on-call program/rotation.
  • Assist the on-call team member and/or the IT team members with emergencies that occur during non-business hours.
  • Assist with technology vendor management and due diligence activities.
  • Assist with maintaining and evaluating helpdesk procedures.
  • Assist with updating and maintaining current personal computer policies and computer security manuals.
  • Document computer problems and resolutions for future reference. Qualifications

    Must Haves
    • HS Diploma/GED
    • Two years of experience as a technology analyst or in a role with similar responsibilities.
    • Working knowledge of:
      • windows desktop operating systems
      • networking fundamentals
      • peripherals
      • active directory

        Nice To Haves
        • Expertise in scripting and Office 365

          Additional Information

          All your information will be kept confidential according to EEO guidelines.

Keywords: Greater Texas Credit Union, Austin , IT Support Analyst, Professions , Austin, Texas

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