Lead Business Process Consultant
Company: Genesys
Location: Austin
Posted on: February 22, 2021
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Job Description:
Our team is growing around the world. Learn more about the
passionate professionals that make up Genesys. See what careers we
have to offer at http://gsys.co/n8G030mN7lN. Genesys is hiring a
Professional Services Business Consultant and is looking for a
candidate with a passion for working with leading edge software
technologies in an international environment. The primary
responsibility is to support strategic customers in North America
with Business Consulting engagements that provide the bridge
between Genesys Professional Services team and the customers'
Contact Center and Customer Experience stakeholder with the purpose
of helping defining and driving the strategy and direction of the
Genesys deployment projects for successful business outcomes. This
position is responsible for facilitating sharing of contact center
best practices with our customers and internally by collaborating
with departments that impact the customer experience. The Business
Consultant will engage with a local team of implementation
consultants highly experienced in all facets of contact center
management and operations. If you like to be part of a team of
highly skilled consultants taking customer experience to the next
level join our PS team. --
Responsibilities
Qualifications/Skills
Benefits--
1. Medical, Dental, and Vision Insurance
2. Telehealth coverage
3. Flexible work schedules and work from home opportunities
4. Development and career growth opportunities
5. Open Time Off
6. 401(k) matching program
7. Adoption Assistance--
8. Infertility treatments
--
See more Genesys benefits information at
https://mygenesysbenefits.com/ About Genesys--
Every year, Genesys-- delivers more than 70 billion remarkable
customer experiences for organizations in over 100 countries.
Through the power of the cloud and AI, our technology connects
every customer moment across marketing, sales and service on any
channel, while also improving employee experiences. Genesys
pioneered Experience as a Service--- so organizations of any size
can provide true personalization at scale, interact with empathy,
and foster customer trust and loyalty. This is enabled by Genesys
Cloud---, an all-in-one solution and the---world's leading public
cloud contact center platform,---designed for rapid innovation,
scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in
the workplace. We evaluate qualified applicants without regard to
race, color, religion, sex, sexual orientation, disability, veteran
status, and other protected characteristics. #LI-TL1--
Keywords: Genesys, Austin , Lead Business Process Consultant, Professions , Austin, Texas
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