Senior Technician of IT Corporate Services

Company: Taos
Location: Austin
Posted on: February 22, 2021

Job Description:

Are you passionate about solving end user issues, and providing solutions to enable a modern and productive workplace? We pride ourselves in our ability to focus on improving the value we get from our investments in technology. Join our team to work closely with Corporate Services, IT Engineering, and other groups to implement and maintain quality and customer focused solutions. As a Senior Technician of IT Corporate Services, you are responsible for ensuring that the executive staff is provided white glove support on site, and any related requirements are prioritized as requested. In addition, the IT Corporate Services team member's deliver IT services to our end users according to identified objectives and agreed service levels. The Senior Technician will need to have a strong customer service ethos, and be capable of interacting with both users and management to drive customer focused technical support to the end user in the support of IT services including workstations, laptops, operating systems, applications, software, hardware, and peripherals. You must be detail oriented, capable of collaborating with a global team of technicians delivering technical solutions, exhibit critical thinking and problem analysis, and communicate professionally in a timely manner with the ability to adapt and learn new skills quickly. Preferred Experience

• Mac OS 10.10.x (and later) managed endpoints using Jamf PRO
• Microsoft Windows 10 endpoint lifecycle via MS SCCM, InTune, Autopilot, Azure AD, on premise AD
• Microsoft Office365 and Office 2016 (macOS and Windows)
• Active Directory Administration
• PowerShell or VB scripting
• SCCM - Reference image, task sequencing, and in-place upgrade deployments, application packaging and deployment, patching
• Print and Multifunction Device Management
• Mobile Device Management
• Experience in working with managed service providers for IT operations support
• Experience with licensing agreements including MS EA, Adobe, Autodesk, and othersResponsibilities
  • Focus on providing white glove executive support for Corporate Headquarters office in for C-Level executives and VIP staff on site.
  • Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
  • Assist in system upgrades and maintenance, including but not limited to, add and/or remove memory, hard drives, video cards and power supplies.
  • Deploy software and system images for multiple OS and hardware standards.
  • Schedule and implement regular patching to the desktop infrastructure in coordination with IT engineering and information security teams.
  • Configure and support various mobile device platforms.
  • Identify and prioritize tasks and assignments as needed for the Tier 2 support team, participate in ticket coordination and overflow at identified thresholds.
  • Adhere to performance standards in order to exemplify the execution of IT Operations processes and ensure proper levels of customer service are continuously delivered for maximum engagement in a 24x7 operating environment.
  • Maximize use of the current IT Service Management tools to accurately identify each incident, request, problem, change, or asset record while ensuring accurate documentation is entered for each record.
  • Guide team members in best practices for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution.
  • Research reported problems as assigned to determine the background, current state, identify root cause or known error and identify escalation team as requested.
  • Drive optimization of the knowledge management tools to enable quick resolution for known errors, configurations, and common issues.
  • Collaborate on weekly/monthly reporting providing IT service delivery metrics and key performance indicators.
  • Monitor incident and request management metrics, while facilitating training and coaching for team members and managed service providers.
  • Monitor the team schedule to ensure coverage during hours of operations and designated after hours' responsibility as needed.
  • Assist in recruiting, screening, and interviewing for IT operations candidates as directed.
  • Participate in projects and feature enhancements meetings and calls as directed to ensure delivery as agreed.
  • Work closely with all IT Engineering and Operations teams including: Productivity, Infrastructure, Network, Engineering, Voice and Conferencing, Collaboration, and IT Information Security to ensure that all Digital Realty end users are supported.
  • Drive continual improvement using metrics and data to coach or train the team members and managed service providers.
  • Collaborate in the delivery of end user communications, training, and programs to ensure rapid adoption of IT services.
  • Participate in the oversight of vendor relationships and ensure compliance with licensing and support agreements.Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners.Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work.Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.Veterans are encouraged to apply!E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. #DICE - provided by Dice

Keywords: Taos, Austin , Senior Technician of IT Corporate Services, Professions , Austin, Texas