IT Service Technician
Company: SmartIMS Inc.
Location: Austin
Posted on: February 20, 2021
|
|
Job Description:
This role provides remote diagnostics, and troubleshooting
assistance over the phone for our field technicians and/or customer
dispatched technicians working out of our Austin, TX office.
Additionally, provides remote technical support for end-users at
locations with installed Energy Management Systems. Typical work
hours are between 7AM and 7PM however candidate must be able to
work second shift and weekends when required. Additionally, there
is an on-call rotation split between all team members. This
individual will report to the Technical Operations Supervisor and
will have no direct reports. This position is responsible for
technical analysis and troubleshooting of our EMS (energy
management system), validation and configuration of new
installations, supporting our clients' third party vendors, and
ensuring persistent connectivity to remote servers.Required
Knowledge/Skills, Education, and Experience:--- High School Diploma
and 3 years of technical customer service.--- Proper phone
etiquette;--- Ability to speak and write clearly and accurately;---
Demonstrated proficiency in typing and grammar;--- Knowledge of
relevant software computer applications and equipment;--- Knowledge
of customer service principles and practices;--- Effective
listening skills;--- Multi-tasking capabilities;--- Proficiency
with MS Office SuiteRequired Competencies:--- Exemplary Attendance
and Punctuality--- Maintains effectiveness when experiencing major
changes in personal work tasks or work environment; adjusts
effectively to work within new work structures, processes,
requirements, or cultures.--- Makes customers and their needs a
primary focus of one's actions; developing and sustaining
productive customer relationships.--- Deals effectively with others
in antagonistic situations, using appropriate interpersonal styles
and methods to reduce tension or conflict.--- Establishes proper
courses of action to ensure that work product is completed
efficiently and on time/within proper time limits.--- Actively
appreciates and includes the diverse capabilities, insights, and
ideas of others and working effectively and respectfully with
individuals of diverse backgrounds, styles, abilities, and
motivations.--- Sets high standards of performance for self;
assuming responsibility and accountability for successfully
completing assignments or tasks; self-imposing standards of
excellence rather than having standards imposed. Preferred
Knowledge/Skills, Education, and Experience:--- Experience with
Linux or other command line interfaces.--- Bachelors degree or 2
years technical support experience.--- Electrical/HVAC Energy
Management Systems experience. - provided by Dice
Keywords: SmartIMS Inc., Austin , IT Service Technician, Professions , Austin, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Professions JobsLocal CDL A Truck Driver Description: Frac Sand and Water Opportunities --- Earn up to 100,000/year PLUS Bonuses Chalk Mountain is hiring experienced, local, Class A CDL truck drivers in West Texas. Earn Company: Chalk Mountain Services of Texas Location: San Marcos Posted on: 02/27/2021 Delivery Driver - No Experience Needed Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: San Marcos Posted on: 02/27/2021 CDL-A Team Lease Purchase - OTR Dry Van - 6 Months EXP Required Description: Team Drivers Interested in Lease Purchase Program . NEW WORRY-FREE WALKAWAY LEASE - No credit check. No money down. - Ownership has never been easier or quicker. - Being a boss starts today.START YOUR (more...) Company: CDL Life Location: San Marcos Posted on: 02/27/2021 Dry Van OTR CDL Truck Driver - $5K Sign On Bonus! Description: CFI is HIRING Company Drivers for OTR Runs Near You 5,000 Sign On . CFI is Looking for Experienced Solo Drivers br NEW 5,000 BONUS for Solo Drivers and 20,000 BONUS FOR TEAMS br Online Orientation (more...) Company: CDL Life Location: San Marcos Posted on: 02/27/2021 CDL-A Truck Drivers: 80% SEATED IN 3 DAYS Description: Top-Paying CDL A Job Opportunities: Choose U.S. Xpress and work with the nation's fifth-largest asset-based carrier High annual salary Bonuses available in certain locations. Ask for Company: U.S.Xpress Location: San Marcos Posted on: 02/27/2021 Food Courier Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: San Marcos Posted on: 02/27/2021 CDL-A Experienced OTR Truck Drivers Description: Drivers benefit from Medical, Dental, Vision, Company: Variant Location: San Marcos Posted on: 02/27/2021 Dry Van Team CDL Truck Drivers for OTR - $20K Sign On! Description: CFI is Hiring Team CDL Drivers for OTR - Bonuses for NE Runs . CFI is looking for experienced team company truck drivers. br NEW 5,000 BONUS for Solo Drivers and 20,000 BONUS FOR TEAMS br ---Online (more...) Company: CDL Life Location: San Marcos Posted on: 02/27/2021 Food Courier - Start Delivering Today Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: San Marcos Posted on: 02/27/2021 CDL A Truck Driver Regional Solo or Team Description: Regional CDL A Truck Driving Jobs for Solo or Teams br br We are hiring Class A CDL Truck Drivers for our Regional Lanes you can drive solo or team MVT is looking for Truck Drivers that have a (more...) Company: Mesilla Valley Transportation Location: San Marcos Posted on: 02/27/2021 |