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Deskside Support Technician

Company: Agile Global Solutions, Inc
Location: Taylor
Posted on: August 2, 2020

Job Description:

Deskside Support Technician(Locals only) 12 months contract Taylor,TX Locals only Desired Skills Provides desk side technical assistance for computer hardware and software. Delivers service for the proper operations and support of desktop applications, equipment, and technical functions in areas of responsibility. Provide assistance including the completion of necessary trouble tickets, report submissions and resolving technology issues. Performs installations, repairs, backups and service as needed related to the troubleshooting of ERCOT Deskside equipment. Assists with the evaluation hardware and software, Participates in projects and increases knowledge of current technologies. Documents all equipment installations provide technical documentation and training to end-users. Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment. Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues. Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor. Communicates basic technical concepts both in a written and oral manner. Education Associatersquos degree in Applied Technology, Engineering or related field or an equivalent combination of education and experience is preferred. MCDST Certification preferred A+ Certification preferred Experience One year of progressively responsible experience (in excess of degree requirements).SDL2017

Keywords: Agile Global Solutions, Inc, Austin , Deskside Support Technician, Professions , Taylor, Texas

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