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Salesforce Business Analyst (Service cloud exp)

Company: CA One Tech Cloud Inc.
Location: Austin
Posted on: February 16, 2020

Job Description:

We are now looking for candidates who are strong Application Engineers with functional knowledge - so they can play BSA role as required by the team. For this role, please continue to use the Application Engineer requirements that you have been using currently to screen candidates. On top of that, we are looking for the following functional experience (in Service Cloud): Partner closely with business-owner team and technical team to understand business problems, identify requirements, design and deploy Service Cloud solutions. Solid understanding of Customer Support processes and operations at scale and experience leading design / deployment of large-scale multi-language/country CRM projects. In-depth understanding of the capabilities (CTI integration, case management, omni-channel, knowledge management, etc.) and constraints of Service Cloud. Salesforce Administrator certification(s) preferred (ADM 201/ADM 211, Salesforce cloud, with lightning experience). Apex coding considered an asset - provided by Dice

Keywords: CA One Tech Cloud Inc., Austin , Salesforce Business Analyst (Service cloud exp), Professions , Austin, Texas

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