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CRM Business Analyst

Company: CORT
Location: Austin
Posted on: February 16, 2020

Job Description:

is looking for a highly motivated individual committed to the delivery of quality customer management and sales cycle improvements. A CRM Business Analyst at CORT would focus on providing key business insights based on analyzing data and processes from multiple sources. He/she would take initiative to identify what the business should be tracking and evaluating and guide the path forward. The ability to think through problems and make actionable recommendations is a key aspect of this role. The CRM Business Analyst will report to the Salesforce Product Manager. Responsibilities * Maintains a solid knowledge base of the functional capabilities and has hands-on experience configuring Salesforce clouds, particularly Sales, Service and Marketing Cloud * Assists Product Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction * Manages the Salesforce Product Backlog and collaborates with Scrum Master and Product Manager to prioritize requirements and we as define/manage project scope and release * Critically evaluate and analyze information from multiple sources/systems in order to propose viable solutions to improve the platform, User Experience and/or Customer Experience * Upholds a knowledge and understanding of business processes and requirements in order to successfully aide in the design and implementation of our CRM solution * Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver * Creates documentation including Analysis Models, Process Flows, Business Cases, User Stories and Training Documentation Qualifications * BS degree in computer science, supply chain or related field preferred * 2 plus years of managing Salesforce, specifically Sales or Service Cloud. Experience with Marketing Cloud is a strong plus * Knowledge of Agile Project Management Processes including Scrum and Scrumban. Experience with JIRA is a plus * Ability to execute process and tasks/projects effectively * Demonstrated ability to build sound relationships and communicate expectations with users, team members and management * Completion of at least one CRM or equivalent implementation lifecycle in a business analyst or project lead role About_CORT Additional Information CORT is a subsidiary of Warren Buffet s Berkshire Hathaway. We are the world s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration. As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position- specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts. For more information on CORT Business Services, please visit our website at . CORT conducts drug screening, background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program. EEO/AA Employer/Vets/Disability

Keywords: CORT, Austin , CRM Business Analyst, Professions , Austin, Texas

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