Technology Analyst

Company: Austin Fraser
Location: Austin
Posted on: February 15, 2020

Job Description:

What you will do: -Act as the first point of contact for high-end clients who are members of the life insurance division -Directing questions/issues appropriately to the business, product, or technology members of team or handling themselves where appropriate -Logging calls, data, and clientele information in salesforce and creating/managing tickets in a ticketing system -May perform demos of tools and technologies to clients, how to use it and how to apply it in day to day -Collecting and collating data points based on questions and issued raised to provide business insights to the team What you need: -Knowledge and exposure to life insurance or other related industries (financial services, banking, health insurance) -Experience managing a high volume of inbound client calls and interactions -Comfortable working with high end clientele/brands and managing their expectations or concerns -Familiarity with Salesforce and inputting data or other related CRM -Experience working with ticketing systems such as ServiceNow or other related ticketing systems -Working experience with CSS or a similar project management tool -Attention to detail & follow through is critical What you get: - Opportunity to work for a global and industry leading organization with an award winning culture - Competitive pay - Benefits including healthcare, dental, vision, and disability through Austin Fraser -Opportunity to be considered for an FTE position (based on performance) - provided by Dice

Keywords: Austin Fraser, Austin , Technology Analyst, Professions , Austin, Texas