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Customer Support Analyst

Company: SPG America
Location: Austin
Posted on: February 15, 2020

Job Description:

Not technical role.It is a customer service----Please help me in below requirement. I have 4 positions. --Client name ----CiscoLocation ---Austin, TXTitle ---Customer SupportVisa ---US Citizen (Federal Project)------------------------------------------------------------------------------------------------------------------------------------ --Responsibilities and Duties:Handle incoming calls.Validation of the business impact/severity.Validate entitlement for support.Attain a problem description.Determine the client team to route the case to and confirm with the customer the next steps in the support process.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Utilizing software, databases, scripts, and tools appropriately--Qualifications:Experience of working in Technical/Semi-Technical process. Good to haveAbility to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call.Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Ability to ask probing questions and diffuse tense situations.--Thank you.Regards,Vikas Sharawat Sr. Technical Recruiter Software Programming Group 15 Corporate Place South, Suite #421, Piscataway, NJ - 08854Tel: 732-343-7688 x 3018 ---- Fax: 732-343-7689Email: [Click Here to Email Your Resum--] -- URL : www.spgamerica.comNot technical role. It is a customer service-- -- Please help me in below requirement. I have 4 positions. -- Client name ----Cisco Location ---Austin, TX Title ---Customer Support Visa ---US Citizen (Federal Project)------------------------------------------------------------------------------------------------------------------------------------ -- Responsibilities and Duties: Handle incoming calls. Validation of the business impact/severity. Validate entitlement for support. Attain a problem description. Determine the client team to route the case to and confirm with the customer the next steps in the support process. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Utilizing software, databases, scripts, and tools appropriately -- Qualifications: Experience of working in Technical/Semi-Technical process. Good to have Ability to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Ability to ask probing questions and diffuse tense situations. -- Thank you. Regards, Vikas Sharawat Sr. Technical Recruiter Software Programming Group 15 Corporate Place South, Suite #421, Piscataway, NJ - 08854 Tel: 732-343-7688 x 3018 ---- Fax: 732-343-7689 Email: [Click Here to Email Your Resum--] -- URL : www.spgamerica.com

Keywords: SPG America, Austin , Customer Support Analyst, Professions , Austin, Texas

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