Business Analyst IV

Company: Texas Department of Family and Protective Services
Location: Austin
Posted on: January 16, 2020

Job Description:

Job Description: The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst IV for a full-time position within the Business Relationship Management team of our IT Department. This position will serve as an advocate for the for the business stakeholders as they submit their IT requests. This position will research related to the agency program IT requests. The position will coordinate the gathering, development, and documentation of business cases, technology requirements, and the review and assessment of business processes. Additionally, this position will participate in legislative analysis and fiscal note activities related to legislative initiatives affecting program areas technology requirements. As a Business Analyst in the IT Business Relationship Management team the position will perform highly advanced (senior-level) business and systems analysis and serve as the lead advocate for stakeholders as they submit their IT requests to BRM. The position liaisons with subject matter experts and technical team members and leads the gathering, development, and documentation of business cases, technology requirements, and reviews and assesses business process requirements and process workflows. The Business Analyst IV provides coordination and support for business and systems analysis work and oversees the gathering, developing, and documenting user requirements, reviewing and assessing business processes, providing research and special project work. Will train others. Will assign and monitor the work of Business Analysts. The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Will supervise the work of others. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 Essential Job Functions: Business Analysis (40%) Manages, evaluates, and processes incoming Information Technology (IT) service requests. Leads, schedules, assigns, reviews, and prioritizes the work of Business Analysts. Prepares complex project cost estimates and implementation plans. Develops and documents reporting mechanisms to track and prioritize incoming requests compared to existing IT capabilities and agency funding. Oversees Business Analyst review and input on complex project deliverables such as project charters, quality management and risk assessment plans, workflow diagrams, and business rules. Advocates, coaches, and mitigates resistance to change to minimize disruption and achieve desired results from initiatives that are enabled by technology. Communications (30%) Develops presentations for and presents to senior and executive level management and governing bodies to communication recommendations, options, risks, cost benefit analysis, and end user impacts on business processes and system priorities. Leads and coordinates change management activities, e.g., frequent communication to customers and stakeholders about changes and impacts of changes. Negotiates agreements and commitments by effective facilitation and communication between business stakeholders and IT from initial requirements to final implementation. Ensures scope of business analysis projects are clearly understood by senior and executive level management and stakeholders. Oversees facilitation of stakeholder business planning and strategy meetings to include short and long-term strategic planning sessions with customers and management. Research (15%) Conducts research and leads analysis to cost and document effects of legislative initiatives on IT systems and processes as well as other regulatory or business requirements. Prepares complex project cost estimates and devises and proposes project implementation plans. Performs root cause analysis for issues with IT systems and processes. Business Processes (15%) Identifies agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development. Determines and reports on IT resources required to evaluate existing and proposed system or network infrastructure changes and determines level of effort and cost for requested changes and develops related benefit analysis in meeting high-level business needs. Ensures IT solutions and business decisions support the organization s short and long-term business goals/strategy and aligns with IT strategy. Registrations, Licensure Requirements or Certifications: Registrations, Licensure Requirements or Certifications: Graduation from an accredited four-year college or university with a Bachelor s Degree in Business, MIS, CIS, Computer Science or similar. Work experience may be substituted for education on a year-for-year basis. ITIL Certification a plus but not required. CBAP Certification a plus but not required. Knowledge Skills Abilities: Knowledge, Skills, and Abilities: At least eight (8) years experience in a role demonstrating business systems analysis expertise. Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff. Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications. Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection. Knowledge of technical approaches used to deliver projects, products, and services to large client organizations and current and future IT trends and best practices. Knowledge of office productivity software including Microsoft Office Suite, including Word, PowerPoint, Project, SharePoint, Visio, and SQL. Ability to use independent judgement in identifying root cause of problems and developing solutions to large scope and complex problems. Ability to translate up-to-date information into continuous improvement activities that enhance program area performance. Ability to organize for Business Analysts, e.g., defining and organizing tasks, responsibilities, and priorities. Ability to analyze legislation and determine and document agency impact analysis, fiscal notes, and cost estimates. Ability to work with and lead cross-functional teams. Ability to mentor other Business Analysts in constructive manner and follow through on assignment completion. Strong skills in facilitation of meetings and presentations for meetings involving cross-functional teams, including external stakeholders and/or senior management. Skilled in and demonstrates critical and analytical thinking. Initial Screening Criteria: Initial Screening Criteria: Graduation from an accredited four-year college or university; experience may be substituted for education on a year for year basis. At least eight (8) years experience performing in the role of a Business Analyst on similar sized projects and in similar environments. At least three (3) years experience in strategic or business planning activities. Documented experience in analysis, mapping, and/or developing findings and recommendations for business processes. Documented experience with office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, and/or Visio. ITIL Certification a plus but not required. CBAP Certification a plus but not required. Note: You must meet the minimum initial screening criteria to be considered. You should not apply if your submittal documents do not clearly reflect experience meeting the initial screening criteria. Final Selection Criteria: Graduation from an accredited four-year college or university; experience may be substituted for education on a year for year basis. Eight (8) or more years demonstrated experience performing in the role of a Business Analyst on similar sized projects and in similar environments. Demonstrated experience in analysis, mapping, and/or developing findings and recommendations for business processes. Demonstrated knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL. Additional Information: REQ 440158 MOS Code: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 182X, 682X, 26, C4-10, C4-11, ISM, 8848, 8846, 8858, 3D0X1 . All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. - provided by Dice

Keywords: Texas Department of Family and Protective Services, Austin , Business Analyst IV, Professions , Austin, Texas