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User Services Consultant II

Company: Texas State University
Location: San Marcos
Posted on: January 16, 2020

Job Description:

San Marcos, TX Texas State University User Services Consultant II Job Number: 2020151 Location: San Marcos Department: Managed Services Recruitment Type: Open to All Job Type: Full-Time Monthly Salary: Commensurate with experience Job Category: Exempt Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. 1. Advanced experience installing, configuring and troubleshooting Windows desktop computers in an enterprise or educational environment. 2. Advanced experience installing, configuring and troubleshooting Mac desktop computers in an enterprise or educational environment. 3. Experience with enterprise desktop management solutions ( SCCM , LANrev, EPM , LANDESK , Altiris, etc.) 4. Experience developing and deploying highly customized Operating system images for Windows and/or mac 5. Experience with Microsoft Active Directory and Group Policy Management 6. Experience with scripting or task automation 7. Customer service experience providing multi-level technical support to end users, both remotely and in person 8. Ability to manage many projects and priorities at the same time 9. Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines Preferred Qualifications: Experience with managing technical resources in classrooms, labs or other learning environments Experience with software package development in a multi-platform environment Administration experience with Microsoft SCCM , Ivanti LANrev, MDT or Jamf Experience with scripting languages (Batch, Bash, Powershell, SQL , VBScript, etc.) Experience in support and management of Microsoft Server 2012 or higher Experience managing enterprise level print management solutions Familiar with ITIL Foundations and change management basics Job Description: The IT Assistance Center ( ITAC ) Managed Services department in the division of Information Technology is seeking a highly qualified technical professional to assist with the development, delivery and on-going support of Operating System images and software packages utilized in the Open Labs and classrooms. Primary duties include: the successful development, delivery and maintenance of Operating System images and task sequences; the creation, customization, delivery and maintenance of software packages; mobile device management; configuration of Group Policies; administration of print servers, license managers, encryption servers, service delivery and desktop management tools; software/OS patch-management; and consulting with faculty, staff and the university technical community on best practices and advanced technical issues. Job Duties: Management of university computing equipment Administration and support of campus encryption solution Software package development and delivery for multiple platforms Operating System image development, deployment and maintenance Print server management and maintenance License server management and maintenance Advanced troubleshooting of systems and network problems Administration and support of service delivery systems and applications Provide advanced technical support and consulting to a very diverse user base Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues Other duties as assigned Additional Information to Applicants: This position ( SPS ) is a non-permanent, benefits eligible position for one year and is subject to renewal. Cover letter and resume are required. IT Assistance Center will not sponsor or transfer visa sponsorship. Work hours beyond 8-5 business hours may be required during peak times. A separate application is required for each Texas State University job posting. If you are interested in this opportunity, you may also want to consider our other ITAC openings: Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29691 Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29690 Job Open Date: 12/09/2019 Job Close Date: Open Until Filled: Yes Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday Normal Work Hours Start: 8:00AM Normal Work Hours End: 5:00PM Posting Notices: YOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION. Legal and Required Notices: Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans- status, sexual orientation, gender identity or expression. Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles. Texas State University is a member of the Texas State University System. Texas State University is an EOE . Texas State is committed to increasing the number of women and minorities in administrative and professional positions. For a detailed description of this position and to apply, visit https://jobs.hr.txstate.edu/postings/29727 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340. About Texas State and San Marcos: Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year. Why work @ Texas State? - Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! - Generous paid time off: vacation, holidays, sick days and many more! - Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program - Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses - An inclusive Bobcat community: join our many social networks offered on and off-campus - Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions By joining the Texas State Bobcat team, you-ll be a part of one of the most beautiful, diverse, and growing universities in the nation. Copyright -2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e2e70e58ef718949827a26ed921abd1a - provided by Dice

Keywords: Texas State University, Austin , User Services Consultant II, Professions , San Marcos, Texas

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