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Desktop Support Technician (entry level tier 1 support)

Company: The Evolvers Group
Location: Austin
Posted on: January 16, 2020

Job Description:

Job Description: At an entry level, provides resolution to basic computer hardware and software problems based on documented processes and procedures. Escalates problems to higher level technical support professionals when necessary and recommends systems modifications to reduce user problems. May interact with other IT teams to resolve issues. Develops technical skill. Required Experience: 0-3 years of experience in performing basic to moderately complex hardware and software support using problem solving/troubleshooting skills Knowledge of IT concepts, practices and procedures and troubleshooting inquiries/incidents Skill in Microsoft office applications Skill in providing customer service Skill in analyzing and solving problems Skill in performing online research

Keywords: The Evolvers Group, Austin , Desktop Support Technician (entry level tier 1 support), Professions , Austin, Texas

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