In-house Loan Officer - North Austin

Location: Austin
Posted on: September 1, 2024

Job Description:

We currently have a in-house loan officer position with a growing company in North Austin.

base + bonus structure- base salary is based on experience

Future ?outside? loan officers will be hired on a 100% commission basis. That is not this position.

Main duties include responding to incoming calls

and emails from customers and real estate agents, encouraging prospects to apply,

generating pre-approvals, and following up on leads and pre-approved customers.

This is not a lead generation position and you will not be doing outside sales.

As the Loan Officer, you will have the support of the Transaction Coordinator to set up new

contracts in the system and collect client documents, but you will review rates/fees and the

loan process and lock them in. Throughout the process, Loan Officers manage the customer

and real estate agent relationships by sending loan status updates and seeing the loan

through to funding. Delivering exceptional customer service on a daily basis is a minimum

requirement for this challenging position.

Responsibilities:

Answering VA loan questions by phone and email from potential applicants, borrowers, and real estate agents.

Educating customers on the loan process and assisting them in understanding their options.

Promoting Veterans United's brand and mission with customers and real estate agents.

Following up with leads and applicants to stay connected and keep the loan process moving forward.

Analyzing loan applications and issuing pre.approval notices.

Structuring loans for borrowers, including rates and closing cost summaries.

Assisting real estate agents with loan terms for drafting offers.

Meeting with customers to explain loan disclosures, closing costs, and the loan process.

Managing the pipeline and the loan process from contract through funding.

Communicating solutions to any problems to customers and real estate agents.

Escalating issues to the Branch Manager as necessary.

Necessary Skills: Natural ability to build rapport with customers, unsupervised self motivation,

and patience for the details needed in this position.

Requirements:

Bachelor's Degree or relevant experience.

Expert knowledge of the VA home loan program and benefits.

At least one year of consistent experience originating VA loans.

A track record of above average production results and performance.

A history of documented exceptional customer service/reviews.

Experience with Calyx Point and/or Encompass software.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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