AustinRecruiter Since 2001
the smart solution for Austin jobs

Assistant Warranty Representative

Company: MANPOWER GROUP
Location: Austin
Posted on: November 11, 2019

Job Description:

KB Home, a Fortune 1000 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in 38 markets in 8 states across the nation.KB Home (NYSE: KBH) is one of the largest homebuilders in the United States, with more than 600,000 homes delivered since our founding in 1957. We operate in 38 markets in eight states, primarily serving first-time and first move-up homebuyers, as well as second move-up and active adults. We are differentiated in offering customers the ability to personalize what they value most in their home, from choosing their lot, floor plan, and exterior, to selecting design and dcor choices in our KB Home Studios. In addition, our industry leadership in sustainability helps to lower the cost of homeownership for our buyers compared to a typical resale home. We take a broad approach to sustainability, encompassing energy efficiency, water conservation, healthier indoor environments, smart home capabilities and waste reduction. KB Home is the first national builder to have earned awards under all of the U.S. EPA's homebuilder programs - ENERGY STAR, WaterSense and Indoor airPLUS.JOB SUMMARY: The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Assistant Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times. They will also be required to supervise (house sit) larger jobs to ensure contractors complete the job to our quality standards and on schedule.ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Warranty Claim Processing
  • Assist Customer Service Representative with facilitating warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
  • Assist Customer Service Representative with completion of all warranty claims within 7 days.
  • Hold subcontractors accountable for their work.
  • Manage CSI for assigned communities (active as well as closed out).
  • Continually strive for superior CSI ranking in specific market.
  • Maintain a CSI of 98% or above
  • Homeowner Communication
  • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
  • Explain KB Home's Limited Warranty to homeowner
  • Assist Customer Service Representative with scheduling and completion of post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
  • Conduct quality walks on each home to ensure KB Home standards are met.
  • Attend and participate in weekly team meeting to ensure all goals are met.EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:Education/Certifications/Licenses
    • High school degree or equivalent required
    • Associates or Bachelors degree preferredExperience
      • Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
      • 1 - 2 years of construction experience with a production homebuilder preferredKnowledge, Skills & Abilities
        • Strong experience in delivering high quality customer service programs. JDP experience a plus!
        • Strong people skills, including the capability to handle various personalities and develop professional relationships
        • Action oriented, with the drive to push projects and tasks to successful closure
        • Proven ability of being customer centric by seeking solutions from the customer's perspective
        • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
        • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
        • Makes quick and accurate decisions based heavily on facts, data and/or metrics
        • Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. Work Requirements
          • Work full-time schedule with flexibility for overtime when necessary
          • Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
          • Local travel required within designated region
          • Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the companyFind out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!This position is being recruited by ManpowerGroup Solutions, RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: MANPOWER GROUP, Austin , Assistant Warranty Representative, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Food Store Delivery (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Earn Up to $24/Order After Your First 100 Orders
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Georgetown
Posted on: 11/21/2019

Shop & Deliver Groceries (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019


Shopper - Earn Up to $24/Order After Your First 100 Orders
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Georgetown
Posted on: 11/21/2019

Grocery Shopper (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Shop & Deliver Groceries (Car Required) - Georgetown
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Instacart Shopper (car required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Virtual Travel Professional - Cruises
Description: Do you love travel Passion for sharing that with others We are looking for those interested
Company: DS Recruiting
Location: Georgetown
Posted on: 11/21/2019

Personal Shopper (Car Required) - Georgetown
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Personal Shopper (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: Georgetown
Posted on: 11/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds