AustinRecruiter Since 2001
the smart solution for Austin jobs

Customer Support Representative

Company: Citizens Inc.
Location: Austin
Posted on: November 11, 2019

Job Description:

Citizens, Inc. is seeking a dynamic customer-centric professional to join our Solutions Center team. The Solutions Center Specialist performs customer service work in a call center environment. Work involves providing customer service to policy owners, agents, and/or independent consultants across multiple lines of insurance (life and annuity) and multiple companies operating within the Citizens, Inc. group of companies. This position is located at the corporate headquarters in Austin, TX. The Solutions Center Specialist reports directly to the Customer Solutions Manager.
Essential Job Duties:
-- Processes policy options, policy changes and reinstatements-- Provides clerical assistance, communicates and processes various requests by telephone, letter, fax and e-mail -- Promotes customer retention using service recovery strategies; provides dissatisfied customers with explanations of policy benefits, provisions and settlement options to improve customer retention and increase customer loyalty-- Keeps records of customer interactions and transactions in the Telememo application, recording details of inquiries, complaints, and comments, as well as actions taken-- Verifies customer's identity and adhere to SOX Controls -- Prepares and organizes file documentation-- Performs other related duties as required and assigned
Minimum Qualifications:
-- High school diploma or GED -- 1 year of experience in a call center or customer service role-- Computer literacy; proficiency in Microsoft Word, Excel, Outlook, and some data entry experience-- General Math Skills
Skills and Qualifications:
-- Excellent written and verbal communication skills-- Ability to effectively present information and respond to questions through all lines of communication. (phone, email, mail, fax)-- Prioritize work and manage multiple tasks and assignments-- Strong organizational and planning skills-- Quick learner-- Attention to detail and problem-solving skills-- Ability to contend with a wide variety of people on various issues
Miscellaneous Requirements:

  • Ability to work Monday-Friday, 8AM - 5PM with occasional flexible hours.

Keywords: Citizens Inc., Austin , Customer Support Representative, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Truck Driver - DEDICATED - $2,000 SIGN ON BONUS! $1000 Guaranteed Weekly Pay!
Description: Swift Enterprises, an agent of U.S. Xpress, has exceptional
Company: USXpress
Location: Georgetown
Posted on: 11/17/2019

Professional shopper ----- make up to $22 an hour
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Georgetown
Posted on: 11/17/2019

Earn $4-5K per week - Real Estate campaign - NO Realtors license REQ.
Description: Telecommute and Earn 4,000 - 5,000 a week working from home. 2 shifts. 9-5 PM or 12-8 PM. This is the most exciting, most lucrative Real Estate Consultant virtual - telecommute campaign that has never (more...)
Company: Elite Communications, LLC
Location: Georgetown
Posted on: 11/17/2019


Intensive Care Registered Nurse PRN
Description: Description SHIFT: PRN br br SCHEDULE: PRN/Per Diem br br St. David---s Georgetown Hospital is part of St. David---s HealthCare, one of the largest health systems in Texas, which was recognized (more...)
Company: St. David's Georgetown Hospital
Location: Georgetown
Posted on: 11/17/2019

Get paid to grocery shop. Hit milestones along the way
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Georgetown
Posted on: 11/17/2019

Travel Physical Therapist - $1,563 per week
Description: NurseFly Travel Nursing with TotalMed Therapy Staffing is seeking a travel physical therapist for a travel job in Georgetown, Texas: br - Specialty: Physical Therapist br - Discipline: Therapy br (more...)
Company: TherapyFly Travel Therapy
Location: Georgetown
Posted on: 11/17/2019

Supplement Your Warehouse Income - Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Georgetown
Posted on: 11/17/2019

Optometrist job " Austin, TX area " new OD opening
Description: Full time opening for an optometrist to join a strong patient-oriented practice. Very new and modern practice with all up to date top
Company: The Eye Group
Location: Georgetown
Posted on: 11/17/2019

Practice Administrator (Houston, TX)
Description: OverviewThe Practice Administrator PA is responsible for overseeing the operations of an assigned service line or regional area. Overall is responsible for operational effectiveness, cost containment (more...)
Company: Lone Star Circle of Care
Location: Georgetown
Posted on: 11/17/2019

Travel Nurse RN - Labor and Delivery - $1,470 per week
Description: NurseFly Travel Nursing with Travel Nurses, Inc. is seeking a labor and delivery travel nurse for a travel nursing job in Georgetown, TX: br - Specialty: Labor and Delivery br - Discipline: RN br (more...)
Company: NurseFly Travel Nursing
Location: Georgetown
Posted on: 11/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds